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Norton 360 - How to access intrusion logs

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Akimaki's Avatar
Junior Member with 1 posts.
 
Join Date: Oct 2008
28-Oct-2008, 08:07 AM #1
Norton 360 - How to access intrusion logs
Norton reported me some intrusion attempts and i would like to get a detailed information about them, is there any way to access the log files? I have searched many sites but yet to find this little piece of information.

Thanks in advance
jason.m's Avatar
Member with 42 posts.
 
Join Date: Oct 2008
Experience: Einstein
28-Oct-2008, 04:34 PM #2
Try looking under Program Files\Common Files\Symantec Shared

then run ccLgView.exe
Michael York's Avatar
Member with 395 posts.
 
Join Date: Nov 2007
29-Oct-2008, 04:56 PM #3
Quote:
Originally Posted by Akimaki View Post
Norton reported me some intrusion attempts and i would like to get a detailed information about them, is there any way to access the log files? I have searched many sites but yet to find this little piece of information.

Thanks in advance
Hi Akimaki,

This is Mike from the Norton Authorized Support Team.

The log viewer application for Norton 360 2.X is located at the following location:

c:\Program Files\Common Files\Symantec Shared ... and then opening ccLgView.exe

You can double-click on that application and then see the log categories on the left side.


Thanks,
Mike
__________________
Michael York - Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority
mmtache's Avatar
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Join Date: Dec 2008
03-Dec-2008, 03:41 PM #4
it doesn't work (windows vista 64).. when i click ccLgView.exe nothing happens.
mmtache's Avatar
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Join Date: Dec 2008
03-Dec-2008, 03:44 PM #5
btw i also tried Logs2XML.exe which also does nothing.
Michael York's Avatar
Member with 395 posts.
 
Join Date: Nov 2007
03-Dec-2008, 07:38 PM #6
Quote:
Originally Posted by mmtache View Post
btw i also tried Logs2XML.exe which also does nothing.
Hello,

It sounds like your installation of Norton 360 2.x is corrupt. To resolve this issue, please carefully follow the steps below to properly remove and reinstall Norton 360.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions


2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Make sure that your internet connection is working properly, and then reinstall Norton 360.

4. When the installation is complete, launch Norton 360, click on the "PC Security" bubble and choose "Check for updates." When the updates are installed, please perform a "Comprehensive Scan" to check for infections.

5. When the scan and all risks are resolved, you should be able to launch the log viewer using the log viewer application located at c:\Program Files\Common Files\Symantec Shared ... and then opening ccLgView.exe.

Thank you,
Mike
__________________
Michael York - Norton Authorized Support Team
Symantec Corporation
http://service.symantec.com/priority
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