[Akimaki]

Norton reported me some intrusion attempts and i would like to get a detailed information about them, is there any way to access the log files? I have searched many sites but yet to find this little piece of information.

Thanks in advance

[jason.m]

Try looking under Program Files\Common Files\Symantec Shared

then run ccLgView.exe

[Michael York]

Originally Posted by Akimaki

Norton reported me some intrusion attempts and i would like to get a detailed information about them, is there any way to access the log files? I have searched many sites but yet to find this little piece of information.

Thanks in advance

Hi Akimaki,

This is Mike from the Norton Authorized Support Team.

The log viewer application for Norton 360 2.X is located at the following location:

c:\Program Files\Common Files\Symantec Shared ... and then opening ccLgView.exe

You can double-click on that application and then see the log categories on the left side.


Thanks,
Mike

[mmtache]

it doesn't work (windows vista 64).. when i click ccLgView.exe nothing happens.

[mmtache]

btw i also tried Logs2XML.exe which also does nothing.

[Michael York]

Originally Posted by mmtache

btw i also tried Logs2XML.exe which also does nothing.

Hello,

It sounds like your installation of Norton 360 2.x is corrupt. To resolve this issue, please carefully follow the steps below to properly remove and reinstall Norton 360.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions


2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Make sure that your internet connection is working properly, and then reinstall Norton 360.

4. When the installation is complete, launch Norton 360, click on the "PC Security" bubble and choose "Check for updates." When the updates are installed, please perform a "Comprehensive Scan" to check for infections.

5. When the scan and all risks are resolved, you should be able to launch the log viewer using the log viewer application located at c:\Program Files\Common Files\Symantec Shared ... and then opening ccLgView.exe.

Thank you,
Mike