hi, laptop is vista...little icon is the google icon..my home page, i can click on that ..and google page comes up...so i can get on internet that way ...but if i click on internet explorer icon ..little flyer just pops up in corner of screen saying application denied...and message on screen says....(windows cannot access the specified device,path,or file.you may no thave the appropriate permissions to access the item) im sorry dont know much about these things ...hope thats more help to you..thanks for your time...