[seo]

I'm sorry, if I repeated this thread. Actually I've posted the thread but can't see it. so thought why not repeat the thread regarding a problem in uninstallation on spy sweeper.

The message I get is ...

Error: Messages File "c\programfiles\webroot\webrootsecurity\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program"


How should I uninstall this program. Any help please!

[TOGG]

The usual advice in these situations is to reinstall the program, (assuming you have it on CD or still have the .exe file if it was downloaded). If a reinstall is successful it should, hopefully, replace the missing file and allow you to uninstall in the normal way.

If that isn't possible you could try Revo Uninstaller; http://www.revouninstaller.com/ If you do try it, be sure to read all the instructions carefully. This program does make changes to the Registry so you need to be aware of what it's doing. I have only ever used it on its 'safest' setting.

[seo]

I've even tried re-installing the program. No use....the same sort of message pops up on the screen.

[TOGG]

No luck with Revo, or did it seem too scary to use?

[seo]

Revo didn't even show the spysweeper. The problem is that I couldn't find this software in Add/Remove programs. Revo simply shows the programs that are in Add/Remove programs section.

[stantley]

Try this http://resnet.bridgew.edu/sophostrouble.htm#webroot

Follow the directions under "Remove Webroot".

[seo]

I tried it too .....

This is the log file:


11/08/08 11:33:42 -----------------------------------------------------
11/08/08 11:33:42 Log Started...
11/08/08 11:33:42 -----------------------------------------------------
11/08/08 11:33:42
11/08/08 11:33:42 (TConsumerSpySweeper) Application [Consumer Spy Sweeper NOT INSTALLED]
11/08/08 11:33:42 Error: Folder does not exist: C:\WINDOWS\Temp\qacnv.qbf\
11/08/08 11:33:42 Searching in: HKEY_CLASSES_ROOT\Installer\Features
11/08/08 11:33:42 Searching in: HKEY_CLASSES_ROOT\Installer\UpgradeCodes
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgr adeCodes
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\User Data\S-1-5-18\Components
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\User Data\S-1-5-21-1993962763-1004336348-682003330-500\Components
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
11/08/08 11:33:42 Searching in: HKEY_CLASSES_ROOT\Installer\Products
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\User Data\S-1-5-18\Products
11/08/08 11:33:42 Searching in: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\User Data\S-1-5-21-1993962763-1004336348-682003330-500\Products
11/08/08 11:33:49 Remove: Deleted registry value: HKEY_LOCAL_MACHINE\SOFTWARE\Webroot\Enterprise\CommAgent\[fp]
11/08/08 11:33:49 Remove: Deleted registry value: HKEY_LOCAL_MACHINE\SOFTWARE\Webroot\Enterprise\CommAgent\[guid]
11/08/08 11:33:49 Remove: Deleted registry value: HKEY_LOCAL_MACHINE\SOFTWARE\Webroot\Enterprise\CommAgent\[pi]
11/08/08 11:33:49 Remove: Deleted registry value: HKEY_LOCAL_MACHINE\SOFTWARE\Webroot\Enterprise\CommAgent\[su]
11/08/08 11:33:49 Removed directory: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Temp\
11/08/08 11:33:49 Removed directory: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\AvUpdates\
11/08/08 11:33:49 Removed directory: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Backup\Startup\
11/08/08 11:33:49 Removed directory: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Backup\
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\alerts.dat
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\image01.gif
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\image02.gif
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\image03.gif
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\image04.gif
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\image05.gif
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\spynews.htm
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\svralts.dat
11/08/08 11:33:49 Removed directory: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Data\
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\020101000157.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\020101000203.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\020101000232.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\020101000235.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081104132549.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106071918.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106102407.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106110549.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106112647.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106134514.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106155124.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106182631.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106215140.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106220230.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081106222932.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081107090412.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081107112811.ses
11/08/08 11:33:49 Removed file: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081107141337.ses
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs\081108065135.ses]
11/08/08 11:33:49 ERROR: SafeDelTree: Dir remove failed: C:\Documents and Settings\Administrator\Application Data\Webroot\Spy Sweeper\Logs
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\install.dat]
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Logs\SS_Update.log]
11/08/08 11:33:49 ERROR: SafeDelTree: Dir remove failed: C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Logs
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Plugins.cfg]
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Plugins.mst]
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-01012002000128.xml]
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-01012002000130.xml]
11/08/08 11:33:49 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-01012002000149.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-01012002000154.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11042008132144.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11042008132516.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11042008225956.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11052008141833.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008071832.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008102349.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008110542.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008112659.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008134444.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008155059.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008182548.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008215156.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008220246.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11062008222843.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11072008090423.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11072008112640.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11072008141153.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports\ml-11082008065143.xml]
11/08/08 11:33:50 ERROR: SafeDelTree: Dir remove failed: C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\Reports
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\SpySweeper.chm]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\TechBench.chm]
11/08/08 11:33:50 ERROR: SafeDelTree: File remove failed: (32) [C:\Documents and Settings\All Users\Application Data\Webroot\Spy Sweeper\WebrootSecurity.chm]
11/08/08 11:33:50 Removed Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Webroot\Enterprise\Spy Sweeper
11/08/08 11:33:50 Removed Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Webroot\Enterprise\CommAgent
11/08/08 11:33:50 Removed Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Webroot\Enterprise

[stantley]

Originally Posted by seo

Revo didn't even show the spysweeper. The problem is that I couldn't find this software in Add/Remove programs. Revo simply shows the programs that are in Add/Remove programs section.

Does Webroot Spysweeper show up in Add/Remove programs or not?

[seo]

No, it is not shown in Add/Remove programs.

[stantley]

OK, then I would say that the program is successfully uninstalled. If there are any leftover folders or files you can delete them.

[seo]

No .....Even now I see the same message:

Error: Messages File "c\programfiles\webroot\webrootsecurity\unins000.msg" is missing. Please correct the problem or obtain a new copy of the program"


The software spy sweeper is still there.....

[stantley]

When does that message come up, are you running something or does it just come up at random?

[seo]

As I said, I've KIS 2009, so I don't need spy sweeper anymore. So when I try to uninstall it, I get that message.

[stantley]

If Spysweeper isn't in Add/Remove programs, how are you trying to uninstall it?

[seo]

Hello stantley! I can see that option in Start -> Programs -> Webroot -> Spy Sweeper -> Uninstall.

When I try to uninstall, the message is shown.