[raegirl]

Hello,
When I try to renew mysubscription for Norton Internet Security and type in the exact Subscription Key/Renewal Code I get a error that tells me the renewal code in invalid. I have redone it 4 times so I know I have not typed it in wrong and I also have copied and pasted it in as well. Does anyone have any suggestions for me on what is wrong?

[Michael York]

Originally Posted by raegirl

Hello,
When I try to renew mysubscription for Norton Internet Security and type in the exact Subscription Key/Renewal Code I get a error that tells me the renewal code in invalid. I have redone it 4 times so I know I have not typed it in wrong and I also have copied and pasted it in as well. Does anyone have any suggestions for me on what is wrong?

Hi raegirl,

This is Mike from the Norton Authorized Support Team.

I apologize that you are having problems with renewing your subscription.

There are two suggestions I have for you to resolve this issue. When you initially installed Norton Internet Security you had setup a "My Norton Account" which contains all of the information of your licenses, etc. You can access this page at the link below.

My Norton Account

The second option is to contact Symantec Customer Service which has various options for renewing, etc.

Norton Customer Support

Thank you,
Mike