[Saussure]

Okay, this concerns my Norton Internet Security 2007. Ran LiveUpdate (I'm too impatient to let it run on its own sometimes) and it downloaded and installed some updates with the exception of the virus definitions, there was an error - something with LU and a number following it, and about the product being corrupted or something. There was a link in the message which enabled me to get more help, it took me to a symantec page, where I was told to install the latest update using the intelligent updater, which I did, and then I ran LiveUpdate again, and all products are updated. Now, there is just one thing I found weird: while Intelligent Updater was downloading the file, I found I had to move my mouse for the file to download or for the status bar showing how much percent had downloaded to budge. It was weird. If I stopped moving my mouse, the percentage bar would stop moving. If I moved my mouse, the bar would move along as well. In other words: I had to move my mouse until the thing had downloaded/the bar displayed 100%. Needless to say, I felt distinctly odd. I was using Internet Explorer 7. So...what on earth was that supposed to be?
Before I forget: the laptop has got Vista Home Premium with Service Pack 1 on it.

[Michael York]

Hi Saussure,

It appears that your installation of Norton may have become corrupted. I think I did tell you about the free update to the 2009 version in a previous post that you had. Please let me know if I am mistaken, and I can then provide you with the proper steps to upgrade. The installation of the 2009 version should be about 2 minutes and is highly encouraged.

Also, did you run a Full System Scan after you ran the last updates to see if you had any infections?

Also, did you install Vista SP1 while NIS was running? If so, you may need to run a tool to clean up some bogous registry entries. Please have a look at then following document.

Norton and Windows Vista SP1

Thanks,
Mike

[Saussure]

Originally Posted by Michael York

Hi Saussure,

It appears that your installation of Norton may have become corrupted. I think I did tell you about the free update to the 2009 version in a previous post that you had. Please let me know if I am mistaken, and I can then provide you with the proper steps to upgrade. The installation of the 2009 version should be about 2 minutes and is highly encouraged.

Also, did you run a Full System Scan after you ran the last updates to see if you had any infections?

Thanks,
Mike

Full system scan is running now. NIS QuickScan says it's clean, as does Windows Defender. Will post back once full system scan is done (another 30 minutes...). Would you happen to know why I had to move my mouse to get Intelligent Updater and its status bar to move?

The LU error message has appeared now and then with NAV 2003, and it would go away after waiting for a day or so. I am therefore hoping that this is error which is related to the Symantec update servers or something and not with corrupted NIS components at my end...

[Saussure]

I turned off the AutoProtect feature of NIS off before Service Pack 1 but left the firewall feature on - precisely to prevent NIS and SP1 from leaping at each other's throats - that was your suggestion, by the way - you visited my previous thread on instaling SP1 and left a message. Others, too, told me to turn off AutoProtect for the installation.
After the computer had installed SP1 and rebooted, I turned on AutoProtect again. I ran LiveUpdate manually after SP1 (on several occasions), and it worked just fine. It's only today that there were problems with (only) the virus definitions - the rest of the components updated perfectly normally. So...Service Pack 1 is definitely not the culprit! Anyway...can you please tell me why I had to move my mouse to get IntelligentUpdater or its status bar to cooperate?

[Saussure]

Scan over - nothing found. Maybe, just maybe, there are difficulties with the Symantec servers...? Of course, something may be wrong on my end, but I'll have to wait until the next definition file is released to see if LiveUpdate can download it without problems.
As for NAV/NIS 2009: it is a very new product, and I really would like to wait for more feedback on it before downloading it.

[Saussure]

PS: I really appreciate that you're trying to help me...but I once had a bad experience with your support, by the way. NIS, after an update, identified two dlls of my Corel's Intervideo program as hacktools. I felt that they were false positives and chatted to a Symantec technician about the issue. He insisted that they were hacktools and that I should delete them. I didn't because I still felt that they were false positives. Later, Corel said that NAV/NIS was falsely identifying the dlls as hacktools. And a little later, NIS had fixed the problem in an update, and I could restore the two...hacktools. So that's one of the reasons I prefer waiting for feedback about your new product.

[Michael York]

Originally Posted by Saussure

Scan over - nothing found. Maybe, just maybe, there are difficulties with the Symantec servers...? Of course, something may be wrong on my end, but I'll have to wait until the next definition file is released to see if LiveUpdate can download it without problems.
As for NAV/NIS 2009: it is a very new product, and I really would like to wait for more feedback on it before downloading it.

Hi,

I have checked and there are no known issues with the Symantec servers.

It sounds like the drivers for your mouse or the mouse itself may be problematic or there may be other problems with Windows. Did you check Device Manager to see if it notes any problems with your mouse ?

If the scan came back clean then the only other thing I can think of is a software conflict occurring or a lack of resources. You may also want to run the scan in Safe Mode as well.

I am only here to provide technical support and I am not a sale person. My suggestion to upgrade for free to the 2009 version of Norton Internet Security was because we have noticed that this new version does resolve a lot of issues, runs much leaner, and the new "Pulse" updates for LiveUpdate are now integrated into the product and run automatically every 5 -15 minutes keeping you protected from the latest threats that appear all the time.

I would suggest that you read up on the review of Norton Internet Security 2009 if you can and to then update.

Thanks,
Mike

[Saussure]

Hang on, I'll check the device manager...

[Saussure]

Device manager says that the mouse is working fine. No fresh reports under "problem reports and solutions". Lack of resources? CPU usage is very low mostly hangs around at zero or below 10%. RAM shows 49% usage (right now).

[Saussure]

Anyway...if I update to NIS 2009...I'd have to remove NIS 2007...? I don't have a NIS 2007 disc, the software came preinstalled with the operating system. Norton products are known to be buried in the registry...quite thoroughly.

[Saussure]

Thanks for helping me, I'll post back here if I have further problems with NIS/if the virus definitions problem persists.

[Michael York]

Originally Posted by Saussure

Anyway...if I update to NIS 2009...I'd have to remove NIS 2007...? I don't have a NIS 2007 disc, the software came preinstalled with the operating system. Norton products are known to be buried in the registry...quite thoroughly.

Hi Saussure,

As for the CD for NIS 07, you do not need it.

Once you visit the Norton Update Center it will ask you to log in to your My Norton Account to check your eligibility. After the installer begins and notices a previous version, it will remove it before installing NIS09. Your 2007 key, as long as it is valid, will be used to Activate the 2009 version.

If you run into any problems with updating, reply back to this thread and I will walk you through the steps needed to ensure a smooth installation.

I hope this answers your question.

Thanks,
Mike

[Saussure]

NIS 2009 removes NIS 2007? Good to know. I thought that 2009 would only remove 2008, and 2008 would only remove 2007 etc., and not previous versions before other previous versions.

[Michael York]

Originally Posted by Saussure

NIS 2009 removes NIS 2007? Good to know. I thought that 2009 would only remove 2008, and 2008 would only remove 2007 etc., and not previous versions before other previous versions.

Hi,

Yes, the 2009 installer will recognize 2006-2008 versions of Norton and you will see that on the screen. It will tell you that it is removing the older application before it installs Norton Internet Security 2009.

If you run in to any problems, just let me know.

Thanks,
Mike

[Saussure]

So. Just downloaded the latest updates for NIS 2007. They downloaded just fine (including the virus definition file), without any problems. Maybe there was a server problem (a very short one which was resolved by the time you checked the servers for problems), or the definition file for 20th November did someting funny to LiveUpdate, or my laptop did something funny to NIS. As for NIS 2009...I'd really wait for another month or so until more bugs are known and accordingly fixed. In my previous thread on service pack 1, someone posted that NIS 2009 had interfered with a friend's internet connection...And it's not only new versions of Norton software which are affected - the same is valid for all kinds of new software, and I've found that waiting a little (1 month or 2 months) is quite helpful. With service pack 1 for vista, for instance, there were a lot of problems, and Microsoft had to stop pushing it out to all laptops and instead sent it out to laptops via Windows Update as soon as "incompatible" laptops had installed the latest drivers which would not conflict with service pack 1. Thanks for your help, Mike, and I'm glad to know that NIS 2009 can install "pre-previous" versions. I have been told, for instance, that NAV 2008 won't install NAV 2003, and that the removal tool has to be run instead (as you wrote in another thread). As for the mouse problem with the Intelligent Updater status bar...maybe service pack 1 changed a few things in Internet Explorer, and that may have conflicted with the Logitech driver of my mouse...sometimes the strangest things happen. When I installed service pack 2 for Windows XP Home on my desktop computer, the window of HP Director would not open when I double-clicked on it. Instead, it had to be opened by pressing Alt + Enter and then clicking twice on "Minimize" of the menu which popped up...and I'm still doing it that way.