[Sober1]

Hi everyone, and thanks in advance for any help. I am fairly certain I have a stupid question, so maybe someone will have an easy answer! About once a day, or once every couple days I get an error message stating "spbbc update manager has stopped working and has been closed".

I have searched, but all I can find is "spbbc" listed in hijack files.

From what I can gather, this is related to symantec endpoint protection, which was on the computer when I bought it.

If anyone can tell me what to do about this I would be stoked.

Sorry if I have posted in the wrong area, I dont know enough about my problem to be more specific.


Thank you
Rich

[lunarlander]

Try reinstalling the Symantec program.

[Sober1]

Thanks, i'll try that. Is this possible without a symantec disc? It was already installed on the computer when I bought it.

[lunarlander]

If you do have Symantec Endpoint Protection, I found a trial version on their site here:

https://www4.symantec.com/Vrt/offer?a_id=48182

[Sober1]

Won't that run out? I would hate to get rid of a program that is a full version only to replace it with a temporary version. Also, I have still been searching through google and other forums for more instances of this problem, but cant find anything related at all.

Am I looking in the wrong places? I even called symantec, and those folks wanted info that I don't have (because it was already on my laptop, I didn't buy the software) so they wouldn't help me. Couldn't find anything about it through symantec support either.


Thanks, Rich

[lunarlander]

Did you buy the computer new or is it used? Usually security programs that comes with a new computer have a time limit.

[Sober1]

New, but I am pretty sure this is a permanent install...came with some type of package maybe?