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sage rod · 06-Dec-2008, 11:00 AM #1

I need HELP to the antivirus program. My computer is Windows xp. I went to log on yesterday and noticed my antivirus is not working..I called support and they gave a web site to go to and download the program. after downloading it I had an error saying the system already had the program on it and could not update. I went to my control panel and unstalled the antivirus the icon gone but i can not get rid of the antivirus on my control panel so I can reload and update my antivius program. any help please.

Kenny94 · 06-Dec-2008, 12:00 PM #2

Hi sage rod and Welcome to TSG

To remove Norton, Click on Start > Settings > Control Panel
double click on Add/Remove Programs, search for every item that belongs to Norton, Symantec, or LiveUpdate and remove them, reboot when prompt, or reboot manually if your computer hasn't automatically rebooted. To remove the leftovers download and run the Norton Removal Tool, read HERE

Then download Symantec

sage rod · 07-Dec-2008, 11:33 AM #3

I did apperciate the help buttttttt. I did go and try to remove the antivirus as prompted and still it comes up a Fatal Error during installation or I get a message such as Being Interuppted can not finish. That is when I'm in the process of Removing the program. What do I do next when this does not work? I do not have a CD to reload with it tells me it is a Corpprate version of Symntaec antivirus. if that helps out any. Keep me updated if you will. Thanks sage.

Kenny94 · 07-Dec-2008, 01:43 PM #4

Hi sage rod

We have a member Mike from the Norton Authorized Support Team. I'll pm I see if he can help?

sage rod · 08-Dec-2008, 08:59 AM #5

Hello Kenny 94 that would help out so much if we could get him to answer a few of my questions. It seems now when i go to open any page or program it tells me i have an error on each page that i try to open up. What up with that??? any way thanks of any help that comes my way.

Michael York · 08-Dec-2008, 02:21 PM #6

Quote:

Originally Posted by sage rod

Hello Kenny 94 that would help out so much if we could get him to answer a few of my questions. It seems now when i go to open any page or program it tells me i have an error on each page that i try to open up. What up with that??? any way thanks of any help that comes my way.

Hi sage rod,

This is Mike from the Norton Authorized Support Team.

It appears that you have either a corrupt installation or possible infections. Please make sure you have all of the available Windows updates applied to your system and that you do not have any other anti virus software running besides Norton to avoid conflicts. If you are using Norton Internet Security or Norton 360, the Windows firewall must be disabled.

Let me know the exact Norton product and version you are using so I can provide you with more detailed instructions.
Thank you,

Mike

PS: You may want to change the status of this thread to not say "Solved" until we resolve the issue.

sage rod · 10-Dec-2008, 10:13 AM #7

Hello Mike. Thanks for your help and information. First of all I did go and install all of the updates that Microsoft does offer in my Control Panel. I have installed and uninstalled so much and so many times now that I get on the internet it seems I on it for about 10 minutes and it slowes down to a crawl and have to log off. I not sure what I have done or have not done...My Vresion of tha Symnatec that I can find is 10.0.1000.1 I do not have any other virus protectors it is all from Microsoft programs run from Windows from my control panel. And again after downloading the updates still it tell me I have not protection on my computer. I don't know what to do??? I know I'm no comptuer wizard and still are learning so knowing me I could have screwed it up way bad. Anyway any help would be much apperciated...Thanks

sage rod · 10-Dec-2008, 10:17 AM #8

Hello Support I'm still trying to learn your program and run your pages such as posting a question and an repley's I hope I haven't messed you or anybody else up by going here and there trying this and that. if there is an easyier way let me know .....Thanks Sage rod

Michael York · 10-Dec-2008, 03:40 PM #9

Quote:

Originally Posted by sage rod

Hello Mike. Thanks for your help and information. First of all I did go and install all of the updates that Microsoft does offer in my Control Panel. I have installed and uninstalled so much and so many times now that I get on the internet it seems I on it for about 10 minutes and it slowes down to a crawl and have to log off. I not sure what I have done or have not done...My Vresion of tha Symnatec that I can find is 10.0.1000.1 I do not have any other virus protectors it is all from Microsoft programs run from Windows from my control panel. And again after downloading the updates still it tell me I have not protection on my computer. I don't know what to do??? I know I'm no comptuer wizard and still are learning so knowing me I could have screwed it up way bad. Anyway any help would be much apperciated...Thanks

Hi sage rod,

If you go to Start->All Programs you should see a Symantec or Norton sub-menu. If so, please let me know if it is "Symantec AntiVirus" or "Norton AntiVirus" or Norton Internet Security."

If it says "Symantec AntiVirus" then you are using a corporate product which I do not support. But if you can figure out the product/version information in more detail, I can direct you to the correct support department.

If it is a Norton product I will be able to provide you with assistance on this forum. If you have a Norton consumer product then you most likely set up a "My Norton Account" which would provide you with your registration information.

You can log into that account by visiting the link below.

My Norton Account

Thank you,
Mike

Kenny94 · 11-Dec-2008, 10:58 PM **#10**

Thanks for your help Mike....

Michael York · 12-Dec-2008, 01:17 PM **#11**

Hi Kenny,

You are very welcome, and I'm happy to help people out here on Techguy with technical issues related to Norton products.

Take care,
Mike

sage rod · 17-Dec-2008, 10:07 AM **#12**

I have talked to Kenny and Mike that have been on before with me and I still need some help from Mike PLEASE. I stll can not remove or install any new programs for security I can not get rid of Symantec Antivirus Progaram from my computer. If you can come back on to help me I would apperciate it very much Thanks SAGE.

sage rod · 17-Dec-2008, 10:11 AM **#13**

I'm sorry I have not replyed to your e-mail latley mike I have been off line for a while and couldn't get back soon enough so if you are still avaiable to help me out please let me know...thanks sage rod

TOGG · 17-Dec-2008, 01:04 PM **#14**

Until you can identify exactly which program is currently installed there is not much that anyone can do to help. Can you open the current programs' Help files and click on 'About'? That should give details of the product and its version.

atnskyline · 17-Dec-2008, 03:39 PM **#15**

remove norton, all those paid guys like symantec and mcaffe are just bloat ware that slows your pc with bad protection. try avast and comodo firewall and spyware terminator. youll be clean, also install windows defender

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