[steve7769]

Hi Guys

can you guys help me. I am having trouble with my laptop connection to the internet. I know that its the laptop because my partners is working fine. Sometimes its up to speed then other times its slow. My ISP is downloading at 2040kbs, but my laptop is downloading at 400 ish kbs when its playing up. Do you think there is a virus? I have Avast on there. It seems to be ok when I start it up from shutting down but if Hibernate it and start it up again becomes really slow. Have removed a lot of the programes that i dont use, my windows update are up to date. Also have cleaned up the disk and defraged, and also cleaned the registry. Using Mozilla as my Browser. This problem is driving me mad. Have just changed Internet providers, but as i said my partners laptop is fine, her download speed is coming in at 1750kbs ish,,

regards,

Steve

[pedroguy]

Welcome to TSG:
If you have run your antivirus/antispyware and done all the disc maintenance,cut down running programs,make sure that you have also cleaned out your temp files and browser cache.
The only other things I can think of at the moment is try using another browser and go to your laptop manufacturers web site and see if they have a more current driver for your network adapter,This fixes quite a few "slowness issues"
Also another thought,if you are connected wirelessly,if possible hardwire directly to the modem/router to see if that makes any difference.

[steve7769]

hello and thanks for the reply. It only seems to do it if I hibernate or sleep the laptop. if i restart it everything works fine ?????
I'll try plugging direct to see if there is any change but as i said my partners is fine !!!!!!!

[pedroguy]

Have you tried another browser(ie)?
About the only other things I can think of are:
When "slow",take a look at task manager and see if a process appears to be using a high % of resources.Idle task high is OK.
Coming out of hibernation means,I believe,that all taks that were running are running again.
Start up just starts those tasks in the startup list and system tasks that set to run auto.

[steve7769]

have tried IE and still the same... where do i find the task manager ????

this is my hjt when its going good !!!!!!!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:22:10, on 19/12/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Samsung\Samsung Update Plus\SUPBackGround.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Samsung\EBM\EasyBatteryMgr3.exe
C:\Program Files\Samsung\Easy Display Manager\dmhkcore.exe
C:\Program Files\SAMSUNG\EasySpeedUpManager\EasySpeedUpManager.exe
C:\Program Files\Samsung\Samsung Magic Doctor\MagicDoctorKbdHk.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\www.samsungcomputer.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Orange
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {4FBACD73-F67C-42AE-B46A-03960AFE3DFB} - (no file)
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe /boot
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Belkin\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...nt/swflash.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Windows\System32\TuneUpDefragService.exe
O23 - Service: @%SystemRoot%\System32\TUProgSt.exe,-1 (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\Windows\System32\TUProgSt.exe

--
End of file - 5921 bytes

[pedroguy]

task master: ctrl/alt/delete

Also,if you feel that there may be malware,etc causing the slowdown,the folks who are qualified to look at your HJT are on the Malware removal/hj t forum.
You can request a thread move using the report tab

[steve7769]

Ok thanks. What should I be looking for ?????

[pedroguy]

This is for XP as I do not run Vista:
Any task that is consistently taking up a high % of the system.Take that reading a # of times through "slowness"to see if the same task(s) seem high.Remember,Idle task will always be high(90% +) in a normal environment.
Just to practice,I would do this at normal times so you can get a feel for the tasks that are running and what the #'s look like.And a side benefit is that you will become familiar with the task manager and the info that is there.
I am not qualified to read your HJT(and it is at normal time). And as I have said,only the Gold Shield techs have that training.
Another thought:When slow,run another HJT and compare it to this one(save this one for comparison). You may be able to identify some task that may be your culprit.
Identifying the causes of poor response sometimes requires the gathering of quite a bit of info.
Hopefully ,looking at the info that you will have,someone here at TSG will be able quickly give suggestions as to the probable cause of the problem.