[jazznanny]

Hello!,
I need advice as to how to fix my Vista Home Premium Acer Laptop.
It all started with a preinstalled trial of Norton security crashing the computer. I had to mail the computer to Acer in Texas to even be able to get back on. There was no password being used to sign onto
the computer, but it started asking for one to be typed in. When I typed in the word CLEAR, It said WRONG PASSWORD, and wouldnt let me on.
Acer did reinstall the system.But unfortuenately also the
Norton trial. Now my whole computer has been taken over by a Banker Trojan using the -csrss file to control the taskmanager ,and it has rewritten the whole registry, and also placed itself as a user.
Now when I try to remove the users account it says Error 1069
cannot remove Users.Please can you tell me anything that will help
fix this huge problem? Also when I reinstall with the instalation disks and the disks finish, [the computer isnt even connected to the internet ]it goes to a blue screen that says ,Please Wait Windows Installing Updates. I think this is the the Trojan rewriting the registry again
The computer has stopped any security software from being installed and I cant run and online scan because it says Internet
Explorer Has Incountered A Problem And Needs To Close.
Thank You for any answers in advance! I will really appreciate it.
Jazznanny

[lunarlander]

So can you log into the computer now?

If you are reinstalling the computer from the Vista disk, and you are disconnected from the internet, there should be no trojan.

[hrlow2]

In this situation, I believe that I would purchase another OS disk,install from that, and do away with the Norton c--p.May have to track down some drivers, but would be rid of that resource hog.

[mrss]

Perhaps the Master Boot Record (MBR) should have been re-initialized or rewritten before going to the restore partition/disks, just in case you had a Trojan living in the MBR. I do not know how to do that on Vista. It's not hard with XP.

[jazznanny]

Thanks,
To all of you thank you. Yes Im using the disks I had to buy from Acer.
But after reinstalling even with the disks , and the computer starts back up I have to type msconfig to get a look at the registry.
Task manager has been taken over by what ever is on the system. doesnt matter what I ask to be done I get an error 1069 that it cant be done. Cant delete
cant run security software. All windows services have been disabled, and when I try to enable I get error this service cant be enabled.
I would just love to know how to delete the old partitions in Vista. Theres no telling how to do that . If I could I believe that might clear out what ever is on the thing.
If anyone knows how it can be done please let me know.
Thanks To All And Merry Christmas!
Jazznanny