[asheth]

Hi

I have just bought a laptop and am trying to install panda antivirus however it comes up with the following message

Feature NT
Component: Residente ficheros NTPAV
File C:\windows\system32\PAV\
Acces is denied

Laptop is an Acer aspire 7730, running windows Vista

Any help would be much appreciated

[~Candy~]

Hi and welcome. Look at your startup programs, something may be blocking it from installing. You might also try to install it in safe mode.

[asheth]

Many thanks!

After 4 attempts in safe mode it finally worked and the laptop is now protected

[~Candy~]

You're welcome

Happy Holidays.

[metta]

Hi there,
I have the same problem with my new Acer Aspire labtop. I tried to load the application in safe mode but after some time I get the message "Installation cancelled"... a previous uninstallation has been detected. You need to restart the computer and then try again.
I have restarted a few times and get the same message.
Any idea what is the problem here?
Many thanks for your help

[~Candy~]

Hi and welcome. More info please. Is this the first time you've tried to install this, or were you running a trial version before?

[metta]

hi and thanks for quick reply. It looks like I got on ok in the end. I was trying to use one of the 3 user downloads license from Panda. After using "safe mode" for 5 times I switched back to normal mode and Panda started to run automatically. I changed the time settings as well, as the new laptop was a few hours behind. Perhaps that was the problem? Anyway I now registered the Panda software 2009 for the new laptop and it is working...
Thanks

[~Candy~]

Yes, time is indeed important