[perfume]

Hi friends,
Recently my PC crashed ( reason why i was not in circulation).Decided to install XP Pro(after removing the default Vista Basic 32 bit) with SP3 and did it o.k.Previously i was running KIS2009 (CD version).Now the problem is when i try to re-install the KIS 2009 disk, the CD/DVD drive simply does not recognize the disk. I tried installing MBAM( CD version) and the drive recognized the content and the installation was successful! All other CDs and DVDs are accepted ,but not KIS 2009. I will be grateful for help! Thanks in advance.
PS: Yes,i tried the procedure after installing SP2 and SP3

[Elvandil]

You can check the format with Nero Infotool to see if it is the same as the others (I see no reason why it wouldn't be the standard, ISO format).

Make sure the disk is clean. Remember that CD's are read from the inner ring outward, so the inner part needs to be clean and unscratched, too.

CDCheck is not the best recovery tool under the Sun, but it is now free and you can use it to scan the CD and possibly copy the files to a folder on your drive. The best CD data recovery tool I've ever used is Infinadyne's CD Diagnostic. It can see data on CD's that are not recognized by the drive as even containing any data and can scan for files while ignoring the TOC (table of contents--where most software quits).

You could copy the CD to a flash drive on another machine, too.

[perfume]

Dear Mr.Elvandil,
Thank you for the fast response.I will get back to you ASAP,as the connectivity at this end is rather poor.

[perfume]

Mr.Elvandil,
as you suggested, i checked the KIS2009 disk with cdcheck and it could not recognize any contents on the disk. Nero Info Tool showed that all drives are working properly. I have installed AVG Anti-Virus and iam not able to update! Advise please!

[Elvandil]

Nero Infotool should also be able to identify the contents of the drive. If thee disk is in the drive, and the drive is able to read anything from the disk, the information will be under the Disc tab in InfoTool. Was there anything there?

If not, the drive cannot read that disk for some reason. Try it in another machine.

If you want to keep AVG, what is the problem with updating? If you just downloaded AVG, it already contains the most recent signatures.

[perfume]

Dear Mr.Elvandil,
I am sorry for the delayed reply.I downloaded the info tool and under disks it shows "no content".Yesterday i did a total re-install (after a backup using Macrium Reflect) and the problem persists! KIS 2009 is so good a program, i have placed an order for another boxed version. An after thought,suppose i download KIS2009 from the net and use the activation key given for the cd version, will it work? You are a mine of information as i have found out looking up other threads,i will wait!

[Elvandil]

Originally Posted by perfume

Dear Mr.Elvandil,
I am sorry for the delayed reply.I downloaded the info tool and under disks it shows "no content".Yesterday i did a total re-install (after a backup using Macrium Reflect) and the problem persists! KIS 2009 is so good a program, i have placed an order for another boxed version. An after thought,suppose i download KIS2009 from the net and use the activation key given for the cd version, will it work? You are a mine of information as i have found out looking up other threads,i will wait!

A download would certainly be worth a try.

It is still possible, I guess, that the KIS CD is in UDF format. I don't know if CDCheck now contains drivers for that. But it sounds like you have the problem under control.

[perfume]

Thank you!will give it a try.

[perfume]

Dear Mr.Elvandil,
My CD/DVD is in J:. Today i ran a check using "CDCHECK"and it came up with three error messages as below:

1) error;win32;The device is not ready. (code: 21);J:\

2) critical;process;File/directory in setup window not found! (code: 2);J:\

3) critical;process;Process aborted! (code: 3)

Kindly help! I request other members also to give their inputs and grateful i'll be!