[needhelp!!!]

Is anybody at Norton fluent in English or know ANYTHING about they're products? Should'nt that be part of their job description for North American tech support?? Their tech support is a disgrace. One of their techs even hung up on me when I asked to speak to someone other than him, who was not fixing my problem!

Can anybody PLEASE help me? Reading some past threads this is a know problem and why Norton doesn't already have this listed in their knowledge base is beyond me.

The orginal problem started trying to upgrade from NIS 2008 to NIS 2009. On a Windows XP Dell 4600. Everything went fine until I restarted and my computer was TOTALLY screwed up. Nothing on my desktop worked, everything had the extention .ink added after the name. I could not open anything on desktop or in control panel. After hours on the phone with tech support-all the way up to their "manager" they managed to do nothing except make my computer run incredibly slow. (we're talking over 2 min to populate the control panel!) He had me manually delete Norton by going to my hard drive and had me change something in the registry. This did not help and this is when he hung up on me.

After many system restores and much searching on the internet to great sites like this I have been able to use the Norton web site removal tool to unistall and have been able to install the 2009 with no further problems.

My lingering problem now is whenever I open any windows program (ie-internet explorer or office), I get a setup error message: the setup controller has encounter a problem during install. Please review logs for further information. When I click ok, the windows installer box opens, says preparing to install and then the program eventually opens.

I did run regsvr32 wintrust.dll in the command box before I did the uninstall which I thought would fix this but obviously did not.

Does anyone know how to fix this?

[Goku]

Hello Need. It seems that the Norton installation corrupted your existing installation of Microsoft Office. Please use the instructions from here to uninstall and reinstall the application and see if it helps or not. Good Luck.

-- Goku

[Michael York]

Hi Needhelp!!!,

This is Mike from the Norton Authorized Support Team.

It appears that the upgrade from NIS 2008 to NIS 2009 may be corrupted. Also, make sure that you do not have any other third-party anti virus or internet security applications installed, as they can cause conflicts.

Please follow the instructions below to properly remove and reinstall Norton Internet Security 2009.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and instructions

2. After you run the tool, restart your computer .Log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Follow the instructions on the following page to re-download the latest installer for Norton Internet Security 2009.

Re-download Norton Internet Security 2009 Installer

4. After the installation is complete, launch Norton Internet Security and manually run LiveUpdate. After the updates have been installed, perform a "Full System Scan" to check for infections.

5. Make sure that the Windows Firewall is turned off, as the Norton firewall will handle this for you and you never want to have more than one firewall running.

Let me know if this resolves your problem. Also, if Norton does detect any infections, please let me know the exact name of the infections it finds and weather or not it was able to remove them or quarantine the files.

Thank you,
Mike

[needhelp!!!]

Goku-
Thank you Thank you Thank you! This has fixed the problem. Thanks for sharing your time and knowledge.

[Goku]

Glad you got it resolved Need. Please mark the thread Solved using the Mark Solved button at the top of this page.

And thank you for letting us know the status of the problem.

-- Goku

[needhelp!!!]

Mike-Thank you for responding. I had already been able to fix the problem installing the NIS. The problem was fixing the other problem that Norton caused, which was apparently with the Microsoft Office, because the solution Goku suggested worked. I was not able to uninstall Office with the Add/Delete programs, I had to follow the 3 page instruction on how to do it manually. The only thing the scan showed was tracking cookies. Thanks again for your help.

[Michael York]

Originally Posted by needhelp!!!

Mike-Thank you for responding. I had already been able to fix the problem installing the NIS. The problem was fixing the other problem that Norton caused, which was apparently with the Microsoft Office, because the solution Goku suggested worked. I was not able to uninstall Office with the Add/Delete programs, I had to follow the 3 page instruction on how to do it manually. The only thing the scan showed was tracking cookies. Thanks again for your help.

Hi needhelp!!!,

Thanks for letting me know the good news. I'm happy to hear that both of the issues have been resolved.

Thanks,
Mike