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computer freezes up only able to get on in safe mode

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snowey's Avatar
Member with 40 posts.
 
Join Date: May 2004
Experience: Beginner
10-Jan-2009, 01:33 PM #1
computer freezes up only able to get on in safe mode
HI,
I am having problems with my computer when I get on in normal mode and click on a user it immediately freezes up I can only guess there is some virus causing this. I have started it up in safe mode now and need to know what I can do. I have Norton internet security but it has not been renewed so no new updates I do have hijack this I can run a log... Im not sure what limits I have in safemode so any help to get this fixed would be great .
Thanks
Snowey
etaf's Avatar
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Moderator with 18,678 posts.
 
Join Date: Oct 2003
Location: Surrey, UK
Experience: Intermediate
10-Jan-2009, 01:54 PM #2
can you post the hjt log

can you do a system recovery to before the system froze?? assuming XP/ME/Vista

if you can start in safemode with networking - you may be able to get onthe web and do an online scan
http://housecall.trendmicro.com/uk/
snowey's Avatar
Member with 40 posts.
 
Join Date: May 2004
Experience: Beginner
10-Jan-2009, 07:19 PM #3
hjt log
ok I posted a log in the other forum tried scanning with houseclean in safe mode and it froze up
Snowey
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