[Jamme]

I am writing for my sister, she has a problem with her computer
hpavillion VX74 it is 4years old, she is connected by cable company 24/7

problem is every few minutes a screen comes and it says you have antiviris 360 and you need to register now.....she's not sure if she should do it or not. any suggestions?

every time she goes to a web page it comes up and says do you want to block it or ignore it??

not sure what to do about it, we have checked in control panel in the remove and add it's not showing up... desperate here help

[Rich-M]

She is badly infected with spyware. Download and install this update and run several "complete scans" with it. www.superantispyware.com

[Jamme]

thanks I will get her to do it now!!! thanks

[Jamme]

did the spyware, had over 1000 detections, the virus 360 showed up along with a few other things, she deleted as they asked, went to boot back up as they say and it went into safe mode, and cant get out of it, we try system restore, but dont want to lose everything, is there a way to get back to regular windows without losing everything? will the system restore go back to factory setting?

[Rich-M]

Often times when a pc is infected that badly the cure is really destructive. You can try running "chkdsk /r" from a cmd prompt. But if you boot to safe mode with networking you shousl be able to copy off anything important to a usb flash drive, then just reformat if checkdisk doesn't work for you.

[Jamme]

thanks we will give it a try.

[Jamme]

Thanks Rich M. It worked! I worked for 2 hours taken ALOT of files off her computer that were not needed...It ran SO SLOW, it still runs slow, but at least she got rid of the Antivirus360 along with alot of worthless files...I told her all the games the kids have on their dont help matters....Wait, she also had downloaded microsoft service pack 3, I heard that wasnt the greatest software so I removed that also....

[Rich-M]

Glad to hear it, that's the right way to do this!!!