[srmk]

Hi,

I could not able to run my live update. It shows error message.

"live update could not complete. error 5."

Iam using windows XP.

I have seen similar query posted in forum and followed that, however could not able to solve the problem. I dont know why. Could anyone please help me.

Thanks

srmk

[TOGG]

Assuming you mean the Live Update component that forms part of Norton/Symantec products, why don't you do a search at the Symantec Support site?.

I was able to find this; http://service1.symantec.com/SUPPORT...06112501455675 [Note that this particular item refers to Norton 360 so, if your product is a different one, it may not help, but you could run the tool that is referred to and see if it helps.]

[Byteman]

Hi, TOGG- I am not responding because anything you posted is wrong----

Hi smrk-

If it is a Norton (Symantec) Live Update issue- there is a member of TSG who is a tech for Norton and works with Norton issues in our forums so, I will send him a link to this thread in case you need the help.

[Michael York]

Originally Posted by srmk

Hi,

I could not able to run my live update. It shows error message.

"live update could not complete. error 5."

Iam using windows XP.

I have seen similar query posted in forum and followed that, however could not able to solve the problem. I dont know why. Could anyone please help me.

Thanks

srmk

Hi srmk,

This is Mike from the Norton Authorized Support Team.

I would be glad to help you resolve this issue, but can you please tell me what Norton product and version you are using? Also are you using Windows XP or Vista?

Please let me know so that I can provide you with the correct steps needed to fix this issue.

Thanks,
Mike