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Solved: Can't remove Ad-Aware to reinstall: error 1921


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Elmochar1's Avatar
Elmochar1 Elmochar1 is offline
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13-Mar-2009, 05:52 PM #1
Solved: Can't remove Ad-Aware to reinstall: error 1921
When I run Ad-aware I get a box saying "not more than one instance of this program can be runmimg at one time, then I get error 1814. When trying to remove Ad-aware I get error 1921.
In searching the web, the proscribed solution is to go to service.msc and switch the Lavasoft Ad-aware staus to "stop" ftom "started", however, on my computer it shows as "starting" and can't be changed to either stop or started. What can I do to change the status. or is there any other way to remove Ad-aware?
blues_harp28's Avatar
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13-Mar-2009, 05:57 PM #2
Hi and welcome.
Check in Task Manager and stop it from running.
Ctrl-Alt-Delete.
Then uninstall from Add-remove programs.
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Elmochar1 Elmochar1 is offline
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13-Mar-2009, 06:04 PM #3
Did all that. Even removed Ad-aware.exe from Task manager. Still won't uninstall from Add/remove. It seems to hinge on the services.msc "starting" status.
golferbob's Avatar
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13-Mar-2009, 06:11 PM #4
ad-aware
here is windows clean-up program ,maybe it will help you.


http://support.microsoft.com/kb/290301
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13-Mar-2009, 06:13 PM #5
Kenny94's Avatar
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13-Mar-2009, 06:16 PM #6
Is it Ad-Aware 2007?
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13-Mar-2009, 06:22 PM #7
It's 2008. Tried to install the Anniversary edition ver it and came up with the same error .
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Elmochar1 Elmochar1 is offline
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13-Mar-2009, 06:32 PM #8
Did that last night.
blues_harp28's Avatar
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13-Mar-2009, 06:38 PM #9
Check msconfig.
Start>run>type
msconfig
Click on Services>click Hide Microsoft Services.
Stop AdAware from running.

Make no other changes in Services.
Restart your Pc.

Then try and uninstall.
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Elmochar1 Elmochar1 is offline
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13-Mar-2009, 06:49 PM #10
Can't find Hide Microsoft Services. Under In the services config stuff under services the first item in Lavasoft Ad-aware service, then unknown for manufacturer andthe start pe.. instead of running lke all the other services. please advise.
blues_harp28's Avatar
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13-Mar-2009, 06:54 PM #11
What system are you using?
Xp - Vista?
Disable Lavasoft AdAware.

'then unknown for manufacturer andthe start pe.'!!!
Whatever they are..leave them there.
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13-Mar-2009, 06:58 PM #12
XP. Just uncheck the box and restart?
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13-Mar-2009, 07:02 PM #13
Will that just allow me to uninstall?
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13-Mar-2009, 07:05 PM #14
It will stop it from running and hopefully you can uninstall AdAware.
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13-Mar-2009, 07:08 PM #15
Fingers crossed. Thanks a lot for the input. Signing off, reboting.
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