[abby_spring]

Hi! I urgently need help!

I couldn't open any program, folder, or file on my desktop. I also couldn't click on my start button or taskbar. What to do? Are my files at risk? :O

[Evil_Eyes]

Have you tried in Safe Mode (if Windows)?

[abby_spring]

Originally Posted by Evil_Eyes

Have you tried in Safe Mode (if Windows)?

yes i have and system restore thereafter. nothing happened. i also tried last known good configuration to no avail

[Evil_Eyes]

Have you been changing something with the registry editor?

[abby_spring]

i dont think so.. im not really tech savvy. what i did today was:
1. download a software-driver from hp so i could uninstall the software on my laptop (because the printer wouldnt scan)
2. install the new software-driver
3. new software-driver worked
4. install a new antivirus (without deleting the old one -- i was thinking preventive)

and the problem started...

[Evil_Eyes]

And now You have no control over the PC when in safe mode and not. For me it is a registry problem. You can try connecting you HDD to another PC and saving your valuable information and then format and install. That is just my opinion.

[abby_spring]

im hoping that my files aren't corrupted ... or is it too much to ask? :S

sorry if i sound stupid in asking this, but how do i actually go about that?

[abby_spring]

Originally Posted by Evil_Eyes

And now You have no control over the PC when in safe mode and not. For me it is a registry problem. You can try connecting you HDD to another PC and saving your valuable information and then format and install. That is just my opinion.

im hoping that my files aren't corrupted ... or is it too much to ask? :S

sorry if i sound stupid in asking this, but how do i actually go about that?

[Evil_Eyes]

If the problem is in the registry, there will be no problem for the files (like mp3, documents etc.). You don't sound stupid! You don't have to know everything! Is your computer still on guarantee? If it is, you can't (you better not) open it. And that way you can take it to the proper service.

[abby_spring]

Originally Posted by Evil_Eyes

If the problem is in the registry, there will be no problem for the files (like mp3, documents etc.). You don't sound stupid! You don't have to know everything! Is your computer still on guarantee? If it is, you can't (you better not) open it. And that way you can take it to the proper service.

no it's out of warranty already and i dont really know what to do with it so i thought of asking around. my friend was telling me that he's hesitant to ask me to plug the installation cd in for fear that i might accidentally delete my file (i dont have any back up, you see).

[Evil_Eyes]

You'd better take out the HDD and transfer the info onto another HDD.

[abby_spring]

Originally Posted by Evil_Eyes

You'd better take out the HDD and transfer the info onto another HDD.

hm... i think that's safer ill try that thanks Evil_Eyes!

[Evil_Eyes]

No problem. Write back to keep us up to date with the result.