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help please

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hootsmon7's Avatar
Computer Specs
Junior Member with 6 posts.
 
Join Date: Apr 2009
Location: edinburgh/scotland
Experience: Beginner
12-Apr-2009, 12:20 PM #1
help please
since thursday wheni switch my computer on i get a " windows cant validate" message. i have been searching all day and have found many articles on this (wga!) even on you tube about how remove it. its way above me! i tried to follow instructions but even in safe mode i cant delete the files wgatray.exe or in dllcache. after that i am lost! then i found an article saying that there is a removal prog? can someone plz help me to get rid of this? (remembering am just a novice)
tysvvvm in advance
Frank4d's Avatar
Distinguished Member with 8,718 posts.
 
Join Date: Sep 2006
Location: So. California
Experience: Since MS-Dos 3.0
12-Apr-2009, 12:35 PM #2
Follow the instructions in step 1 here: http://www.microsoft.com/genuine/sel...displaylang=en

and paste the result into a reply post.
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 79,271 posts.
 
Join Date: Aug 2003
Location: Quebec, Canada
12-Apr-2009, 01:48 PM #3
Closing duplicate.
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