[vampirecharm]

Hi,

I recently installed Avast! home edition version 4.8. Since then any web mail (such as hotmail) doesn't work on my computer. Such sitess are not uploaded properly: I'm getting a "HTTP Error 404 - File or directory not found" message. I do see the login prompt. After putting my username and password the web page become blank.
BTW, previously I had Kasparski which I removed prior to installing Avast!.

I tried disabling the Internet Mail provider within Avast! (I assumed this should stop the web mail scan / service) but that didn't change anything and the problem persists.

I've created an HJT file which I can send if this may help resolving my issue.

Many thanks,
Vampirecharm.

[foxydude]

Why not uninstall Asast and try another Anti Virus program . See If you can access Hotmail after you have unistalled Avast .

[lunarlander]

I found I had to allow Avast WebSv outbound on my firewall.

[vampirecharm]

Originally Posted by lunarlander

I found I had to allow Avast WebSv outbound on my firewall.

I removed Avast! altogether and the problem persists.

The problem is not only with web services such as hotmail but also some links and images in other web pages over the net don't work for me. For example, I compared how MSN.COM portal looks in my PC vs. my laptop. I attached the PC (problematic) view to my reply.
As you may see, on my PC the the addvertisement part (flash) on the right is not identified (doesn't show). Also the JPEG at the center is static while on my laptop the JPEGs are changing.

Seems like something in my Explorer went wrong.

I may have cought some virus in between removing my old anti-virus and installing the new one. Or maybe Avast! interfered with my security settings (altough I already set everything to default) or with my Explorer settings (??).

Don't know what to do...


Vampirecharm.

[lunarlander]

Are you using IE7, click Tools > Manage Addons > Enable or Disable Addons.

See if Shockwave Flash Object is disabled.

[vampirecharm]

This specific object is enabled but there are many other that are disabled.
This might be it!

Examples for such disabled objects are: Skype, Google Toolbar, Sun Java Console, Windows Messanger, and many others.

These couldn't have been disabled before I installed Avast! since I know I've used them...

Should I enable them all??

Thanks.

[vampirecharm]

I enabled most (not all) of the disabled objects but there is almost no change.
I now do see the Google toolbar but still have the same problems as before, such as:
- No access to the hotmail site, with the same error message as before
- MSN.com shows a contant JPEG instead of dynamic/changing objects plus the advertisement area is empty (both symptoms still exist when comparing to my lap-top view)
- In a maps site I can't see the map. The site seems to keep trying loading it without success

Should I enable all objects?
Maybe I'm missing important object/s?

Thanks,
Guy.

[E-7]

Originally Posted by vampirecharm

Hi,

... I had Kasparski which I removed prior to installing Avast!...
.

Did you use the Removal Tool for Kaspersky? Information on this here: http://support.kaspersky.com/faq/?qid=208279463

[vampirecharm]

No... I just uninstalled it.
When I now try to use the Kasparski uninstaller it says that the "Kasparski anti-virus was not detected".

[vampirecharm]

All,

I finally re-installed IE7 and with that my problem is resolved

Thanks all for helping me!

Regards,
Vampirecharm.