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Solved: My antivirus won't turn on!


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kyin01's Avatar
kyin01 kyin01 is offline
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29-May-2009, 05:45 PM #1
Solved: My antivirus won't turn on!
I am running Avast! Anti Virus free addition and I have a red circle on the task bar icon notifying me that the Anti Virus is not active. This is the registered free version and just installed.
I went to services and noticed that the Avast service is set to automatic but not started. So when I go to start it I get the following message


I tried uninstalling and reinstalling and still the same problem. I tried Avira Anti Virus and I got a similar problem (So I already uninstalled that).


I have a Vista home basic
ckphilli's Avatar
ckphilli   (Chris) ckphilli is offline
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29-May-2009, 06:14 PM #2
Strange...I've been using Avast for years...installed it on all mine and everyone's computer that needed my attention.

I couldn't find anything in google...so hopefully someone else will read this as well...but in the interim...

Did it do the boot time scan when you first installed it?

I assume you restarted?

Have you tried it in safe mode?
Cookiegal's Avatar
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29-May-2009, 06:20 PM #3
This is usually indicative of remnants of other anti-virus programs that weren't properly uninstalled before installing Avast. What anti-virus program were you running before you installed Avast and why did you change?

Last edited by Cookiegal; 30-May-2009 at 09:29 AM.. Reason: correct grammar
kyin01's Avatar
kyin01 kyin01 is offline
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29-May-2009, 07:23 PM #4
I had Avast, but needed to uninstall because I was deleting a user account and creating a new one so then i reinstalled.

It was working fine when I last had it.
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29-May-2009, 07:25 PM #5
Perhaps Avast wasn't properly uninstalled the first time? Did you use the Avast! Uninstall Utility?
Cookiegal's Avatar
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29-May-2009, 07:31 PM #6
I was just going to post what Phantom said.

I would uninstall it again using Add/Remove in the Control Panel and then run the uninstaller in Phantom's link. Then reboot before installing Avast again.
kyin01's Avatar
kyin01 kyin01 is offline
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30-May-2009, 01:30 AM #7
WOW it worked!
I uninstalled as you said cookiegal and then I used Phantom's link and finally installed as normal.

Now everything is running again, thanks a lot you two!!!
Cookiegal's Avatar
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30-May-2009, 09:30 AM #8
You're welcome. I'm glad to be able to help.
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30-May-2009, 02:38 PM #9
You're welcome!
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