[deepakrulz]

can someone please help me. my subscription to norton internet security had ended and my laptop has been acting kinda wierd like a random sound playing and blue screen when i log in(it happened only twice). i downnloaded a free 90 day norton antivirus 2009 and it doesnt scan anything. it also doesnt connect to the website to download updates. when i go to scan, its starts but the files scanned remains at 0 and it doesnt even close when i try to stop it. does anyone know how i can make my norton antivirus work properly???

[Phantom010]

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

[blitzkreig]

did you uninstall the earlier version completely?
download the removal tool
http://service1.symantec.com/Support...05033108162039

Uninstall all existing versions and reinstall the 90 day trial.

[deepakrulz]

Phantomo010, i download hijackthis but when i try to open it, it says hijack this has unexpectedly closed , and/or the computer shuts down and restarts randomly..i even tried uninstalling and reinstalling the hijack this thing, but my computer just sshuts down and restarts..

[deepakrulz]

can anyone help me??

[Phantom010]

Originally Posted by deepakrulz

Phantomo010, i download hijackthis but when i try to open it, it says hijack this has unexpectedly closed , and/or the computer shuts down and restarts randomly..i even tried uninstalling and reinstalling the hijack this thing, but my computer just sshuts down and restarts..

Try it in Safe Mode.

[deepakrulz]

i tried in safe mode but this time a blue screen appeared that said windows has to shut down to prevent damaga..and then the computer restarted

[blitzkreig]

Maybe some malware is disabling hijack this and norton.
Please post in the malware removal forum or else format your hard disk and reinstall windows.

[Michael York]

Originally Posted by deepakrulz

can someone please help me. my subscription to norton internet security had ended and my laptop has been acting kinda wierd like a random sound playing and blue screen when i log in(it happened only twice). i downnloaded a free 90 day norton antivirus 2009 and it doesnt scan anything. it also doesnt connect to the website to download updates. when i go to scan, its starts but the files scanned remains at 0 and it doesnt even close when i try to stop it. does anyone know how i can make my norton antivirus work properly???

Hi deepakrulz,

This is Mike from the Norton Authorized Support team.

Most likely the problem you are having is due to a corrupted installation of Norton AntiVirus 2009. The easiest way to resolve this issue is to properly remove and then reinstall the Norton AntiVirus 2009 trial. Please carefully follow the instructions below.

1. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions


2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Click on the link below and fill out the information again to re-download the trial version of Norton AntiVirus 2009.

Download trial version of Norton AntiVirus 2009

4. After the installation is complete, launch Norton AntiVirus and then choose "Run LiveUpdate" to get the latest program and definition files applied to your installation. If any updates are installed, restart your computer. This process will also invoke the new "Pulse Updates" feature which will check for and install definition updates in the background every 5-15 minutes to make sure you are always protected against the latest threats.

5. Open Norton AntiVirus and select "Norton Insight" and let it scan your computer. This step will check the files on your system and white list the known good files, which will allow for faster scanning. When the Norton Insight process is complete, perform a "Full System Scan" to check for infections

6. Perform a "Full System Scan" with Norton AntiVirus 2009 to check for infections.

Thank you,
Mike

[deepakrulz]

mike, i tried everything u said and it installed the updates, but when im scanning it stays at 0.

[Michael York]

Hi deepakrulz,

Are you certain that you do not have any other real-time antivirus software installed which may be conflicting with Norton AntiVirus? Please check your Control Panel and make sure there are no other antivirus software packages installed. Also, run Windows Update to ensure that you have the latest Microsft patches applied to Windows.

Try running the free Norton Online Security Scan at the link below to see if there are any infections which may be preventing the scan from running properly.

Norton Security Scan

Let me know if it detected any infections, and if so, the name(s) of the infection.

Thanks,
Mike

[Phantom010]

You may also want to run free online scans from ESET, Kaspersky and BitDefender. Also, it would be a good idea to download and run the free version of Malwarebytes' Anti-Malware.

[Saussure]

Hello deepakrulz,
I think it would be best if you went to the Norton forums and signed up (it's free), because there are excellent techs who can help you (they've got the "guru" title next to their names) over there; in addition, Symantec employees post in the forums to help users. I feel confident that they will be able to help you, since they are very savvy with Norton products and can also track down malware which may be preventing your Norton product from installing/running properly.

[Michael York]

Hi deepakrulz,

It definitely sounds like you have some infections that are preventing Norton AntiVirus from running properly. Please try the Norton Online Scan (the link I posted in post # 11) and make sure that you choose "Continue to Symantec Security Check." Let me know what the results are after you run the scan.

Thank you,
Mike