[Phantom010]

Ever since I've installed the latest paid version of MBAM 1.37 (real-time scanning), randomly, when I boot my computer, it freezes completely after Windows has loaded (only the cursor can be moved). I can't do anything other than push the button to restart the computer.

I can't be absolutely sure it's caused by MBAM but it did start after the update.

I've checked on MBAM's support forum and it seems I'm not the only one with the issue. I did try the fix suggested, like adding a few MBAM files to my antivirus' exclusion list but to no avail.

Anybody else experiencing this problem?

Thanks for your input,

Phantom010

[Jason08]

Is this after you click on a username after the Welcome screen?
Sometimes my computer does freeze as things (mostly startup items) are loading long after the bootup, but during user startup.

[Phantom010]

I never click on any user name. Windows loads by itself right through the desktop.

[blitzkreig]

Well Phantom010,
Its maybe conflicting with your current AV. I would never rule out that possibility. Since you have the real time protection enabled both at the same time.

[Phantom010]

Originally Posted by blitzkreig

Well Phantom010,
Its maybe conflicting with your current AV. I would never rule out that possibility. Since you have the real time protection enabled both at the same time.

That's what I also thought but the MBAM's forum fix did not solve the problem. It happens only at startup, and perhaps twice a week.

[Blackmirror]

I would post on the malwarebytes forum

[Phantom010]

Originally Posted by Blackmirror

I would post on the malwarebytes forum

I did what they recommeded for others with the same issue.

[blues_harp28]

Any chance that you use Winpatrol?
Put Malwarebytes as a Delayed startup item, as a test to see if there is a conflict.

[Blackmirror]

Originally Posted by Phantom010

I did what they recommeded for others with the same issue.

Yes but they like to know about problems
They are really quick at fixing problems

[Phantom010]

Originally Posted by blues_harp28

Any chance that you use Winpatrol?
Put Malwarebytes as a Delayed startup item, as a test to see if there is a conflict.

No, I'm not using WinPatrol. I'm only using ESET Smart Security.

[perfume]

Originally Posted by blitzkreig

Well Phantom010,
Its maybe conflicting with your current AV. I would never rule out that possibility. Since you have the real time protection enabled both at the same time.

Dear phantom010,
Hi there! As pointed out above, KIS2009 is one real finicky Suite,but ESET is not. I run KIS and MBAM in real-time with no probs.and i found MBAM as a better identifyer and spotter of malware(strictly speaking) in real-time

Can you try these two methods? 1) Completely un-install MBAM (thru Revo) and re-install.2) Run a scan with ESET and see "if" MBAM figures there as whatever. That would surely point to a conflict.

[Phantom010]

I've completely uninstalled MBAM with a cleanup utility from the MBAM website's forum. Then I reinstalled the program and set the exclusions in ESET as advised. I only got the problem once since but I'll give it more time to see if it comes back.

I had MBAM version 1.36 in real-time and never had this issue before. Never should have updated.

[blitzkreig]

Maybe a programming issue in version 1.37, hopefully they would rectify it.

[Phantom010]

Well, after entering a few MBAM files in my antivirus' exclusion list, and testing it for a few days, my computer didn't freeze anymore at startup.