[zipper1958]

Ok, daughter bought new but less than 1 year old i think Toshiba Satellite A305-s6872 and i think it has a worm, and i will explain but i am not sure what to do !! She does not have an anti-virus, well avg but it wasn't updated. Ok it has windows vista, but not sure which one as when i click on systems information this ( Systems Security Version 4.51 ) keeps popping up everytime i click on anything, she says this systems security was not on there when she bought it new and ended up on ther after opening and email. It wont let me connect to internet, my connection icon at bottom says connected locally and internet but its not set to private which my other ones are and when i click to change it this systems security thing once again knocks off any screens i attempt to use. In the little (systems security warning box at the bottom) thats keeps popping up says " Application cannot be executed. The file TCrdMain.exe is infected. Please activate your anti-virus and of course the thing is an anti-virus program in itself trying to get me to activate it but when i try to (just to see if it itself would connect to internet it would not connect either !!

So in essence, can't get on internet to update avg, can't click on anything as this thing or adware or worm or whatever it is knocks off any window i try to access anybody have any ideas ?? Tried to shut firewall off to check and see if it was not letting me on internet and when i click on it the box popps up for a sec and then that other thing kicks it off. Any help would be appreciated as she needs her laptop for online school, shes using mine until i figure this out LOL

[Cookiegal]

The General Security forum is only for general questions regarding security software and things of that nature but not for actually removing malware as we have qualified helpers who are the only members who are authorized to assist with those matters. You can easily identify them as they have either a gold or blue shield beside their usernames. Please refer to this excerpt from the rules:

Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield next to their name and authorized malware removal trainees have a blue shield next to their names. Anyone wishing to participate in a training program should contact a Moderator for more information.

I'm going to close this thread and ask you to repost in the Malware Removal & HijackThis Logs forum for the proper assistance.