[Jialoon]

hi guys. Today i went to some random printing shop and got virus from it. It has alot of my important files in it, how do i extract the files out without infecting my pc? Any help will be appreciated

[MONKEYEXPRESS]

Hey Jialoon,

If you have an anti-virus program installed on your pc, you could run a test and see if you can clean it out. At the same time, the anti-virus you should be using is either nod32 or the latest norton, they would be able to prevent any virus transfer from your hdd to your pc when connected. Make sure the anti-virus your using is up to date. Let me know what you've tried. Hope this helps

[Jialoon]

i do have nod32 in my pc, i afraid it might failed to remove the virus

[Cookiegal]

The General Security forum is only for general questions regarding security software and things of that nature but not for actually removing malware as we have qualified helpers who are the only members who are authorized to assist with those matters. You can easily identify them as they have either a gold or blue shield beside their usernames. Please refer to this excerpt from the rules:

Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield next to their name and authorized malware removal trainees have a blue shield next to their names. Anyone wishing to participate in a training program should contact a Moderator for more information.

I'm going to close this thread and ask you to repost in the Malware Removal & HijackThis Logs forum for the proper assistance.