[needafix]

When it is time to enter the password when attempting to start WinXP Pro SP3 in safe mode the keyboard and mouse are non functional.

Anyone know why would that be?

[zabusant]

Hi!

Do you have USB support turned on in BIOS?

[needafix]

There is nothing listed in the BIOS about USB support.

The only two listing for USB are USB emulation and USB controller and both are turned on.

I can't even get safe mode option to appear anymore with the F1, F8, F12, Del or any other.

The last time I saw the safe mode option was after I pulled the plug on this thing after it ran out of RAM and seized up.

Even then safe mode wouldn't work because cutting the power corrupted the master boot record and I had to get the disk out and FIXMBR so I don't want to have to do that again to get the safe mode option. It wouldn't work that way anyway since safe mode still needs the MBR.

I need the safe mode to run some bug hunting software.

[needafix]

Close as I can get is F12 and none of these go to safe mode:

1. Normal
2. Hard-Disk Drive C:
3. IDE CD-ROM Device
4. System Setup
5. IDE Drive Diagnostiocs
6. Boot To Utility Partition

[zabusant]

Well, what was the original problem anyway?

Are the lights getting switched on on the keyboard?

[needafix]

Originally Posted by zabusant

Well, what was the original problem anyway?

Are the lights getting switched on on the keyboard?

The original problem is stated in the first post:

"When it is time to enter the password when attempting to start WinXP Pro SP3 in safe mode the keyboard and mouse are non functional."

Now I see that even the safe mode option never appears.

The lights always blink on the keyboard but not when I try to go to any mode other than normal Windows.

I'm assuming the mouse and keyboard drivers are not loading as I'm attempting to go into safe mode is the cause of this, now, the safe mode option has disappeared.

So the problem has actually changed since the first post.

Now I need to get the safe mode option to appear then find out why the mouse and keyboard drivers aren't loading.

Both the mouse and keyboard are PS/2 plugs.

[Rich-M]

OK time to tell us the hardware. There is no way to fix any hardware that would be safe without knowing the hardware.

We need specific information to help answer your question so would you please repost this with appropriate answers to the questions that pertain to your problem, so we can better help you fix your problem quickly.

Computer: Brand Name & Model #

Age of system and relevant components if different :

CPU: Brand, speed

Ram: Type, amount, speed

Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Vista or Other

Do you run Anti-Virus software: Brand Name, version #, is it up to date?

For Video or Graphic problems:

Video Card: Brand Name, type, speed, Chipset, driver version and date

Video settings: resolution, advanced settings

For Internet problems:

Modem: Brand name and date of driver

Type connection: dial-up, cable, sat/DSL, other

Browser: IE, Netscape, Firefox, Sea Monkey and version #

For Network problems:

LAN or ethernet card(s) or adapters: Brand, # of cards

Router: Brand name, type

# machines on network

Network settings and IP configuration


Please state your specific problem and when it started

Did you change anything, install any hardware or software before the problem started?

List any recently installed software

List software running in background ie: anti-virus program, mail programs, backup software.
(Run,msconfig,ok,startup) and what is checked

Any power disruption or incomplete shutdowns

Failed Scandisk/chkdsk or defrag attempts

Use of any “tune-up” utilities, registry utilities, system diagnostics, other third party utility software

Recent downloaded software


This information may be of critical importance in locating and correcting the source of your problem. Please note any additional information or detail about the problem that may be of value in our assessment of the problem.


Thank you.

[needafix]

Originally Posted by Rich-M

OK time to tell us the hardware. There is no way to fix any hardware that would be safe without knowing the hardware.

"When it is time to enter the password when attempting to start WinXP Pro SP3 in safe mode the keyboard and mouse are non functional."

"I can't even get the safe mode option to appear anymore"

Dell OptiPlex GX260
Intel Pentium 4, 2000 MHz (20 x 100)
A.K.A. Northwood, A80532

WIN XP PRO SP3

Up to date Norton Internet Security 2009 (with an unresolvable 3039,1 error ((symantec has no solution))) which was the reason I wanted to run some bug hunters in safe mode to see if that may be causing that error.

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard

PS/2 Compatible Mouse

[Rich-M]

My solution would be to uninstall NIS using the Symantec Removal tool which your pc will kiss you for, and see if the same problem exists....
http://service1.symantec.com/Support...05033108162039

[needafix]

I've been the fix route with the 3039,1 error, nothing works.

I've read all they have over there on their forum and many others. All that accomplishes is that during the course of trying to resolve it I found something wrong with NIS that they subsequently fixed or updated and that just makes me their free diagnostic employee and I don't like that.

I don't believe NIS is causing this:

"When it is time to enter the password when attempting to start WinXP Pro SP3 in safe mode the keyboard and mouse are non functional."

"I can't even get the safe mode option to appear anymore"

[Rich-M]

I don't believe NIS is causing this:

Fine want to buy a business?
I have had 3 client systems that would not boot to safe mode with NIS installed, but you know better I am sure!

[perfume]

Dear needafix,
Is it an "isolated" inability to boot into safe mode?Are you able to boot in Normal mode? If so, what is happening to the mouse and keyboard functions? As you know, what's displaying in devise manager? Kindly view this link :http://www.eggheadcafe.com/software/...ty-to-boo.aspx

[zabusant]

Originally Posted by needafix

I've been the fix route with the 3039,1 error, nothing works.

I don't believe NIS is causing this:

It's hard to help if we only keep getting little pieces of information regarding your problems. Instead of trying to treat the symptoms, we should be focusing on figuring out the cause and fixing that. It's quite clear that you should at least consider NIS to be that cause.

And if you ask for advice, don't dismiss a perfectly valid idea just because you don't think it will work. After all, you are here searching for a solution you would not have tried or not have thought of on your own, right?

[needafix]

I removed NIS 2009 and the safe mode option still doesn't appear.

I'm going to scan with a bunch of programs and then post the logs in Security & Malware Removal or I can keep it in this thread, whichever is convenient.

[Rich-M]

You can keep them here then we can use "report" function to get a Malware Pro to read it for malware while we look at the rest of it.