Solved: Help Can't Uninstall Trend Micro Internet Security

wolfgang1 · 03:41 PM

I have been having trouble with this trend A/V. I have always had trouble with updates. Sometimes I would have to re-boot to get it to complete updates. Now it won't update at all. It downloads but it just won't install. My subscription expires in about a couple of weeks so I decided to go ahead and use another product. I got Defender Pro 2009 15 in 1. When I tried to uninstall Trend, a prompt came up and said a serious error had occurred and I couldn't uninstall this product. and to open Trends uninstall folder and proceed from there. I tried that to but it still wouldn't uninstall. I was reading the instructions of Defender Pro and it said that I could put in their CD-ROM and when if I had another A/V installed it would prompt me to click uninstall. I thought I would give that a try. I put in the CD-ROM and when I tried to run it it gave me a message that said my OS wasn't compatible with their product and I had to have XP SP2 or higher or have Vista. Well I have Vista. I was wondering if Trend was gumming up the works. If anyone could give me help and advise I should would certainly appreciate it. Here's snapshot of my system

wolfgang1 · 05-Jul-2009, 03:14 PM #2

Sorry but some reason the snapshot isn't showing up. Basically is says:

Windows Vista Home Premium
Service Pack 1

Dell Inspiron 530

Intel Core 2 Quad CPU Q6600 @ 2.40GHz

RAM 6 GB

64 Bit Operating System

vicks · 06-Jul-2009, 12:06 AM #3

Have you tried to reinstall the Trend Micro. Sometimes if a person will reinstall that type of program, then you are able to unistall it.
Why, I have no idea, just know that sometimes it will work.
Vicks

wolfgang1 · 07-Jul-2009, 10:23 PM #4

I'll give it a whirl and see what happens. Thanks vicks.

Phantom010 · 07-Jul-2009, 10:35 PM #5

Have you tried uninstalling it with the free Revo Uninstaller?

perfume · 07-Jul-2009, 11:03 PM #6

Dear wolfgang1,
Revo should do the trick! Wow,6GB RAM,you and i are buddies as i too have(6GBRam) heeded brett888 advise and did not listen to Elvandil! A bit of over-kill! Elvandil pasted me once for having even 4GB Ram! Don't expect only carrots here because learning needs a lot of stick! What say?

PS: spare the rod and spoil the child!

wolfgang1 · 07-Jul-2009, 11:33 PM #7

Thanks guys, I'll try Revo tomorrow. Anyone know why the Defender Pro says my OS is not compatible? It says that I must at least have XP SP2 or Vista. I have vista. Anyway here's the message I recieved when I tried to uninstall Trend.

The software removal program has suffered a serious error. Please open the installation folder (or the CD-ROM, if any) and launch the Trend Mico Diagnostic Tool Kit to remove the software.

I used the CD_ROM and it still wouldn't uninstall.

wolfgang1 · 07-Jul-2009, 11:36 PM #8

Quote:

Originally Posted by perfume

Dear wolfgang1,
Revo should do the trick! Wow,6GB RAM,you and i are buddies as i too have(6GBRam) heeded brett888 advise and did not listen to Elvandil! A bit of over-kill! Elvandil pasted me once for having even 4GB Ram! Don't expect only carrots here because learning needs a lot of stick! What say?

PS: spare the rod and spoil the child!

BTW Perfume, I won this computer at work. Thanks for the advice.

perfume · 08-Jul-2009, 04:48 AM #9

Dear wolfgang1,
Hearty congrats! Tell us what you are going to do with the spare Moolah? Buy a nice Bose speaker system and listen to music on Winamp (Pro)? A better idea would be to give a treat to your bosom girl/boy friend! What configuration was (other than you mentioned) on the comp. you won! hewee used to win a lot of prizes! He's a winner thru and thru'.

wolfgang1 · 08-Jul-2009, 06:05 AM **#10**

Extra moolah? What's that? In this day and age extra moolah goes to the mortage, food gas.etc.....There was nothing on this computer when I got it. Only Roxio and some trial versions software. It didn't even have Word.

perfume · 08-Jul-2009, 09:17 AM **#11**

Now that's not fair on the part of the org. that gave you the computer. Hope they gave u the OS (Vista-oh-No!). I can understand about MS Office 2007 (pricey) not there,but if you are a computer specialist or a finance analyst etc, that'll be the first thing you need,don't u? A winner is always a winner, so thumbs up again to u!

wolfgang1 · 08-Jul-2009, 10:40 AM **#12**

Oh it's got Vista. I like the OS system for the most part. I can't seem to backup my files like I am supposed to and there's no recovery disc. The files won't back up no matter what I do or what kind of disc I use.

Phantom010 · 08-Jul-2009, 11:07 AM **#13**

Have you finally tried Revo?

wolfgang1 · 08-Jul-2009, 11:09 AM **#14**

Yeah just tried Revo......Trend didn't even come up on the programs list, yet Trends main console says it working properly and up to date.

Phantom010 · 08-Jul-2009, 11:17 AM **#15**

Have you tried this procedure?

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