Our company runs a lot of warranty jobs for Circuit City and other big companies who no longer service or are just outsourcing their labor.
We go to hundreds of homes, all for the same issues- Power Supply, MotherBoard and CPU... What's Crazy is most times the warranty company sends a whole motherboard and only part needed was a power supply. The process for the company diagnosing the problem is all messed up.
BUT-- THIS IS THE CRAZY PART. They don't require the customer to use a Battery Bakup or UPS!!! Are they also offering a warranty to keep the power at a steady voltage in your home?? because here in Florida, the power is VERY inconsistent, and your computer WILL be messed up if you aren't using a Battery Backup! Why don't they tell the customer this when they sell the computer?? It would be an add-on to the sale! Instead, the customer buys the warranty- (which doesn't cover personal data loss!!!) and then has to wait around for the warranty company to diagnose the problem. And if your personal data is gone--- I bet you were wishing you would have just bought a UPS and NOT the warranty!
Thoughts??