[Stephen47]

This morning I checked Windows Updates for my son's computer. He was offered 11 high priority updates for Windows XP.
I checked for my computer, also running XP and was told there were no high priority updates.
My question is why the difference?
The computer where I work was also offered 11 high priority updates.

[Cookiegal]

Is it possible one computer downloaded them automatically? Did you check the update history for the computer that didn't show any were needed to see if they were in fact applied?

You really should have it set to either download automatically or at least notify you when updates are issued.

[Stephen47]

I have automatic updates enabled, but it is not set to install them automatically. That is on the computer that didn't get any updates.

[Stephen47]

I tried to post a screen shot but the file is 5mb which exceeds TSG limits

[Elvandil]

Make it smaller by converting to jpg.

It could be differences in what is installed, service pack level, or previous updates.

[Stephen47]

They both have Service Pack 3 installed. here is the screen shot

[Cookiegal]

Open HijackThis and click on the Open Misc Tools section button. Click on the Open Uninstall Manager button. Click the Save List button. Save the list then copy and paste it here.

[Stephen47]

I'll do it when I get home from work this afternoon.

[Cookiegal]

That's fine.

[Stephen47]

Here is the list:
AbiWord 2.6.6
Acronis*Disk Director Suite
Acronis*True*Image*Home
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Shockwave Player 11.5
AISBackup 2.3 (295)
Apple Mobile Device Support
Apple Software Update
ArcSoft DVD SlideShow (Shared Components)
avast! Antivirus
Banctec Service Agreement
Broadcom 440x 10/100 Integrated Controller
Broadcom Management Programs
CardRecovery
CCleaner (remove only)
CDBurnerXP
CleanUp!
ClearType Tuning Control Panel Applet
Conexant HDA D110 MDC V.92 Modem
DAK Wave and MP3 Editor v4.2b
Dell Wireless WLAN Card
DePopper 2.x
Digital Line Detect
DriveImage XML (Private Edition)
DriverAgent by eSupport.com
DVD SlideShow
Equalizer
Everything 1.2.1.371
FileHippo.com Update Checker
Foxit Reader
GreenPrint World
HijackThis 2.0.2
HP Deskjet 5400 series
HP Imaging Device Functions 5.0
HP Photosmart Essential
HP Software Update
HP Solution Center & Imaging Support Tools 5.0
ImgBurn
Intel(R) Graphics Media Accelerator Driver
Intel(R) PROSet/Wireless Software
Internal Network Card Power Management
iPod for Windows 2006-03-23
iTunes
Java(TM) 6 Update 13
Malwarebytes' Anti-Malware
mCore
mDriver
mDrWiFi
mHlpDell
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Baseline Security Analyzer 2.1
Microsoft Image Composite Editor
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2002
Microsoft Works 2002 Setup Launcher
mIWA
mLogView
mMHouse
Mozilla Firefox (3.5.2)
Mozilla Thunderbird (2.0.0.22)
mPfMgr
mPfWiz
mProSafe
MR97316
mSCfg
mSSO
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6.0 Parser (KB933579)
mWlsSafe
mWMI
mZConfig
Paint.NET v3.36
PC Inspector File Recovery
QuickTime
Revo Uninstaller 1.83
Secunia PSI
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB973346)
Serif PhotoPlus 6.0
SigmaTel Audio
SIW version 2009-03-17
SUPERAntiSpyware Free Edition
Synaptics Pointing Device Driver
The KMPlayer (remove only)
Titan Backup
Tweak Manager 2.1
Tweak UI
Update for Windows Internet Explorer 7 (KB928089)
Update for Windows XP (KB967715)
Update Notifier
User Profile Hive Cleanup Service
Windows Defender Signatures
Windows Live installer
Windows Live Photo Gallery
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows Media Player Firefox Plugin
Windows XP Service Pack 3
WinPatrol 2009
WinRAR archiver

[Cookiegal]

With the exception of two updates installed in 2009 (one in Feb and one in July) this machine has rarely had successful updates so there's a problem somewhere.

Let's have a look at the update log please, which you will find in the following location. It may be lengthy so please attach it as a txt file.

C:\Windows\Windows Update.log

[Cookiegal]

Also, please do this:

Click here to download HJTsetup.exe.

• Save HJTsetup.exe to your desktop.
• Double click on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
• Click Save to save the log file and then the log will open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

[Stephen47]

I'll post it later. Just out of curiosity, what were you looking for in the uninstall list?

[Cookiegal]

The uninstall list shows all of the MS updates that are installed in the computer. On this one, there are only a handful and there should be a lot more than that. The fact that MS updates doesn't show any updates available for this computer could mean that something is blocking them. There could be many causes, one of which is malware.

[Stephen47]

Here is the Hijack this log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:09:15 PM, on 8/14/2009
Platform: Windows XP SP3, v.3244 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16876)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\GreenPrint Technologies\GreenPrint World\GPClientService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotsheet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R3 - URLSearchHook: (no name) - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - (no file)
N3 - Netscape 7: user_pref("browser.startup.homepage", "www.hotsheet.com"); (C:\Documents and Settings\STEVE\Application Data\Mozilla\Profiles\default\24cip5hd.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5Cmozilla.org%5CSeaMonkey%5Csearchplugins%5Cgoogle.s rc"); (C:\Documents and Settings\STEVE\Application Data\Mozilla\Profiles\default\24cip5hd.slt\prefs.js)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: CGreenPrintPDF Object - {DF96BA30-57F6-4700-8065-910EC3BE9E3B} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: GreenPrint - {554099FE-3856-4d93-86B5-0024AEF63BC7} - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPIEPlugin.dll
O9 - Extra button: (no name) - {DF96BA30-57F6-4700-8065-910EC3BE9E3B} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: CabBuilder - http://ak.imgag.com/imgag/kiw/toolba...lerControl.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1227174349984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1224060577312
O16 - DPF: {95D88B35-A521-472B-A182-BB1A98356421} (Pearson Installation Assistant 2) - http://asp.mathxl.com/books/_Players...stallAsst2.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/inc...ivePreQual.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E6D23284-0E9B-417D-A782-03E4487FC947} (Pearson MathXL Player) - http://asp.mathxl.com/books/_Players/MathPlayer.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/36/...l/gtdownde.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{BC2C8D48-F190-4A02-9787-FCA75DDA3E98}: NameServer = 208.67.222.222,208.67.220.220
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: GreenPrint Client Report Service (GPClientService) - Unknown owner - C:\Program Files\GreenPrint Technologies\GreenPrint World\GPClientService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: License Management Service ESD - element5 - C:\Program Files\Common Files\element5 Shared\Service\Licence Manager ESD.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

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