[ruby77]

Hello, I have recently bought a new pc and it came with norton free trial. However i have since purchased norton 360 3.0 version for 1 year protection. I am having great difficulty though installing this. I am following the on screen instructions which read" deleting old version" old version deleted, please restart computer" I do this and the same message comes up time after time. I don't know what to do, as it doesnt seem to be deleting old version and not adding the my new norton 360. please help thank you

[Jelly-Bean]

Hello and welcome.

Try this first to remove the old Norton.

http://service1.symantec.com/Support...05033108162039

Then install the new one.

JB.

[Phantom010]

Use the Norton Removal Tool.

[OBP]

sorry for hijacking someone else thread, do you know of any other options as the Norton Removal Tool is not working for me?

[Jelly-Bean]

Tut Tut.



Are you sure you downloaded the right version for the Norton you have installed?

Double check.

http://www.ccleaner.com/

http://download.cnet.com/Revo-Uninst...dlPid=10892747

[E-7]

Originally Posted by OBP

sorry for hijacking someone else thread, do you know of any other options as the Norton Removal Tool is not working for me?

Sometimes with a failed uninstall just reinstalling Norton again and then using the Norton Removal tool works.
If no joy, there are a couple other tools which may work: Revouninstaller or appremover