Problem installing Norton 360, please help!

phadeone · 23-Aug-2009, 02:31 PM #1

Hello,

I'm trying to install Norton 360 on my mum's laptop, but every time i try the installer says it has detected an older version and is deleting it. Then it requests a restart and does the same thing all over again. The laptop is brand new and there is definitely no older version installed on there... Help!

Much appreciated!

Phantom010 · 23-Aug-2009, 05:54 PM #2

Use the Norton Removal Tool to make sure. Then, try reinstalling Norton 360.

Compumind · 23-Aug-2009, 10:43 PM #3

Hi phadeone -

If you use the NRT, as Phantom010 recommended, keep in mind that it will delete other Norton applications beside Norton 360, if you have any.

I would suggest clicking on the following link:

http://community.norton.com/norton/b....id=Norton_360

Then create an account and post your case in a new thread.

Let us know how you do!

Phantom010 · 12:37 AM

Quote:

If you use the NRT, as Phantom010 recommended, keep in mind that it will delete other Norton applications beside Norton 360, if you have any.

That's the whole idea...

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