[glynis]

Hello
Right i am with f secure but at nthe bottom of my screen i have two symbols one thats a shield with a white cross and the f secure in blue with a red icon coming on and off i have spoken to talktalk yesterday 3 time but have got nowhere can you help mr please on the f secure its saying expired on the shield its saying malware protection off
many thanks i hope you can help

[1002richards]

Hi and Welcome to TSG,
I know TalkTalk can be a nightmare!

How long have you had FSecure? Did it come as a free trial?

Are there any other odd things happening on your computer at the moment?

What operating system do you have? (Vista or XP perhaps)

Richard

[glynis]

thanks for gettin back to me they said i had to download it for free trail then i found i had to pay for security then i was having trouble with it so i download agv and then took it off as it was due for renewall so then i went back to talktalk and said that my f secure not working what am i doing wrong as i am new to computering

[1002richards]

Hi,
You can get very good free security products. These links are to a reputable site which compares free products of each type based on one's needs or computer experience.

Don't have more than one firewall or they'll conflict with each other:
http://www.techsupportalert.com/best-free-firewall.htm

Similar with Anti Virus:
http://www.techsupportalert.com/best...s-software.htm

Useful ways to check sites you're surfing:
http://www.techsupportalert.com/cont...fety-check.htm

If you're interested, I use Comodo Security and Avast Anti Virus.

As an extra layer of security for internet I use Sandboxie:
http://www.sandboxie.com/

I hope this is a start for you? I'm sure others will add helpful advice too.

Richard

[glynis]

hya just rung talktalk again i ask themfor a subscrption key not to send me a boast so what did they do sent me a boast i am fed up to the back teeth with them right when i download its comming up get rid of f secure anti-virus how do i do that

[1002richards]

What's a 'boast'?

What other security products are installed? (So you're not left without some security.

What operating system do you have, please - I can then try to find the correct uninstall options.

[glynis]

i meant a boost it to give you extra protection i have firewall /updating virus protection turned off cant put it back on spyware and other malware protection still on

[1002richards]

What spyware and malware programmes do you have installed?

[Jack Hackett]

How to remove F-Secure products completely

I can recommend Avast antivirus to you, it's FREE

[glynis]

Thank you Richard its all sorted now i rung talktalk and got a english spoken gentleman it talked me through it its working fine

[1002richards]

Glad to read that you got it sorted. Any more questions ... please try here again!!!

Richard