[AngelQM48]

Hello

This is my Dad's computer -- he has Windows XP Home Edition w/service pack 2, AMD Athlon (tm) 64 FX-55 processor, 2.61 GHz 2.00 GB of RAM and ATT & T Yahoo DSL -- (I'm not sure what else you'd need to know to help me here?)

Problems started out of nowhere just the other day. I clicked on IE to show my mom something on ebay and the browser opened, near the bottom said "website found", but nothing would come up & the inside browser window stayed blank. I 1st checked the modem -- all lights were on, then checked "network connections", which indicated we had a good connection. Just for the heck of it, I clicked on "repair connection" and it showed no problems either.

I needed internet access and just in case the problem was the DSL, so I brought my Dad's computer to my house and hooked it up to my comcast cable internet -- I had no problem accessing the internet now at all, however, some of the non-internet programs in the computer wouldn't open and certain things would freeze.

So, I started up the System Mechanic Professional 6 program to see if that can find an issue and the only issue they showed was that we didn't have any anti-virus protection. I couldn't understand why as I personally downloaded and installed AVG on my Dad's computer sometime in May, updated it, ran and a scan and everything worked fine! So, I tried clicking on the AVG program (from the start menu, from the shortcut on desktop, and from the list of program files) but nothing would open no matter how many times I tried. I then clicked on the windows security center shield which showed that I did have an anti-virus program working properly -- AVG. Huh? So, I figured I'd just uninstall it and then re-install it, but when I checked the list in control panel -> add/remove programs, it wasn't listed in there! So, I right-clicked on it in my program file list and clicked on "uninstall", but what came up was a page asking me if I wanted to install an AOL homepage or AOL instant messanger????

OK, so then I thought, maybe we have a virus on here and I went to CNET.com and downloaded multi-virus cleaner 2009. Ran a deep scan and it found nothing. So, I went back to Cnet and attempted to download AVG, well, the first thing that came up was a strip near the top of the browser window that states "ATT Yahoo browser has blocked any downloads from AVG" I clicked on it and clicked on "download anyway" <- (or something of that nature) and so AVG started downloading, but afterward when the Anti-virus installation wizard came up, it said that I shouldn't finish intalling AVG as they have detected another anti-virus program running on this computer and it is recommended to not have more than one. Huh? I have no idea where this other anti-virus program can be, so I return to control panel --> add/remove programs, but now the list will not appear AT ALL, no matter how many times I clicked on it!! So, I restarted the computer and tried again -- the list finally came up after a few more tries, but there is absolutely nothing in that list that even remotely resembles an anti-virus program!

Can somebody PLEASE tell me what's wrong here or what is going on??

[Phantom010]

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

[AngelQM48]

OK, I'll do that now, thank you

[Phantom010]

Your computer is infected. Please start a new thread in the Malware Removal forum or click on the Report button and kindly ask to be moved there.

By the way, do not use any software that messes with the registry, like RegistryMechanic. You'll only end up crippling your computer.

You do have AVG installed but not running.

[AngelQM48]

thank you, will do.

[Phantom010]

You still have traces of Symantec you should remove with the Norton Removal Tool.

[AngelQM48]

should I do that now (use the norton removal tool) while I'm waiting for this thread to be moved?

Also, should I uninstall registry mechanic now as well?

[Phantom010]

Please leave everything as is for the moment and wait for a malware removal expert's assistance.

Also, please be patient. These guys are really busy.

[AngelQM48]

ok, I understand........I have NO problem patiently waiting as I sincerely appreciate the help I'm able to receive here Thank you again for all of your help, Phantom010! : )

[Phantom010]

You're quite welcome!

[cybertech]

I have moved your hijackthis log to http://forums.techguy.org/malware-re...nti-virus.html

I will close this thread now.