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Internet Options -Security settings - GONE!

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broigel's Avatar
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03-Oct-2009, 10:59 AM #1
Internet Options -Security settings - GONE!
Hi, I cannot open certain internet links because the system says my security settings do not allow it. So I go to the Control Panel -Internet Options -Security screen and there is nothing there! I should see some icons for Internet/ Trusted Zones etc in the 1st box - there are none; it is blank. I should be able to select a security level but the apply button is greyed out. I can make no changes to whatever the computer has set itself as and I cannot open important study documents which are essential for my course.
Help please - what do I do?
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Phantom010's Avatar
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05-Oct-2009, 11:51 PM #2
Have you tried a reset?

Open Internet Explorer, click on Tools > Internet Options > Advanced tab > Reset
broigel's Avatar
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06-Oct-2009, 05:44 AM #3
Hi, yes, have tried that - no change whatever. The option is 'Restore Defaults' and it doesn't restore anything as far as I can see. The Security zones box is still blank.
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06-Oct-2009, 10:02 AM #4
What is your Operating System? Windows XP Pro or Home? If Vista, what version? Home...?
Last edited by Phantom010; 06-Oct-2009 at 03:11 PM..
broigel's Avatar
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06-Oct-2009, 10:15 AM #5
The O/S is Windows XP Home version 5.1.
Somebody has suggested dumping Internet Explorer as the web-browser and moving to Firefox - what do you think?
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06-Oct-2009, 02:50 PM #6
Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything
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06-Oct-2009, 03:10 PM #7
What's your version of Internet Explorer?

Check your registry and see if the following entries are present as they should be for your zones to appear:

Click on Start > Run > type regedit

Navigate to the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\4

With all their content in the right pane.

You should have the same in HKCU.
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07-Oct-2009, 08:33 AM #8
Yes, there is plenty of content in the RH pane for each of Zones 0,1,2,3,4. Don't know where HKCU is though. HijackThis log is as follows:

Logfile of HijackThis v1.99.1
Scan saved at 12:18:31, on 07/10/2009
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlagent.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\USB FlashDisk\UFD Utility 2003\ufdlmon.exe
C:\Program Files\USB FlashDisk\UFD Utility 2003\UFDTool.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\Oplmsb01.exe
C:\Program Files\Java\j2re1.4.2_14\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\HijackThis.exe

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UFD Monitor9382] C:\Program Files\USB FlashDisk\UFD Utility 2003\ufdlmon.exe
O4 - HKLM\..\Run: [UFD Utility9382] C:\Program Files\USB FlashDisk\UFD Utility 2003\UFDTool.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [LanguageMonitor] C:\WINDOWS\System32\Oplmsb01.exe OKI B4100
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_14\bin\jusched.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_14\bin\npjpi142_14.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_14\bin\npjpi142_14.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O17 - HKLM\System\CCS\Services\Tcpip\..\{A51E9DB9-3E00-4BBE-8D45-A737F0251F71}: NameServer = 212.139.132.57 212.139.132.56
O18 - Protocol: cw - {774E529C-2458-48A2-8F57-3ED3105D8612} - C:\Program Files\CaseWare\cwproto.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Microsoft ASPI Manager (aspimgr) - Unknown owner - C:\WINDOWS\System32\aspimgr.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe (file missing)
O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe (file missing)
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
Phantom010's Avatar
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07-Oct-2009, 09:17 AM #9
Could you please run the latest version of HijackThis found here?

You have quite a few outdated applications on your computer.

You should update to Internet Explorer 7. It might even solve your problem.

You have a very old version of Java. The latest is Java Runtime Environment 1.6.0_16.

You also have an old version of AVG. Is it even working properly? You seem to have many missing files... Please run the latest version of HijackThis to see if it will show the same thing.
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broigel's Avatar
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Join Date: Oct 2004
Experience: Intermediate
07-Oct-2009, 10:18 AM #10
OK, new version of HijackThis loaded and run - results as below.

Re AVG we have actually ditched this - it required to be upgraded to version 8 which conflicted with Zone Alarm's upgraded version. This gave us enormous problems and we eventually did a system restore to a date prior to upgrading these. This in turn gave us further enormous problems including loss of all sorts of information. We have struggled ever since.

Re Java I have downloaded the new version........but get a message saying that Windows Installer isn't working and so it won't run it.

Sigh...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:04:56, on 07/10/2009
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlagent.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\USB FlashDisk\UFD Utility 2003\ufdlmon.exe
C:\Program Files\USB FlashDisk\UFD Utility 2003\UFDTool.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\Oplmsb01.exe
C:\Program Files\Java\j2re1.4.2_14\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UFD Monitor9382] C:\Program Files\USB FlashDisk\UFD Utility 2003\ufdlmon.exe
O4 - HKLM\..\Run: [UFD Utility9382] C:\Program Files\USB FlashDisk\UFD Utility 2003\UFDTool.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [LanguageMonitor] C:\WINDOWS\System32\Oplmsb01.exe OKI B4100
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_14\bin\jusched.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User '?')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User '?')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User '?')
O4 - HKUS\S-1-5-21-1644491937-1425521274-839522115-1003\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User '?')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_14\bin\npjpi142_14.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_14\bin\npjpi142_14.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O17 - HKLM\System\CCS\Services\Tcpip\..\{A51E9DB9-3E00-4BBE-8D45-A737F0251F71}: NameServer = 212.139.132.57 212.139.132.56
O23 - Service: Microsoft ASPI Manager (aspimgr) - Unknown owner - C:\WINDOWS\System32\aspimgr.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe (file missing)
O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe (file missing)
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\Common Files\PCSuite\Services\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O24 - Desktop Component 0: (no name) - http://www.sabernet.pwp.blueyonder.c...res/image1.gif
O24 - Desktop Component 1: (no name) - http://designs.pro/flatcoat2/admin/U...t_chapman2.jpg

--
End of file - 5517 bytes
Phantom010's Avatar
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07-Oct-2009, 01:09 PM #11
To remove AVG completely, use the AVG Remover.

And do install an antivirus program as soon as possible.
Last edited by Phantom010; 07-Oct-2009 at 02:40 PM..
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