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flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
23-Oct-2009, 07:26 PM #31
Quote:
Originally Posted by socalf49 View Post
Hello Flavallee,
I wanted to ask you. Now that I have the new RAM modules in my computer, is there something I can do with the old 512 module? Like give it to someone.
If you've been careful with that module and haven't damaged it, someone you know who works on old desktops can likely use it.

Isn't it a 256 MB module?

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flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
23-Oct-2009, 07:37 PM #32
Start HijackThis, run a scan, put a checkmark in

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab

O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://plugin.driveragent.com/files/driveragent.cab

then click Fix Checked - Yes.

Run a second scan, save the log, then copy-and-paste it here.

We're going to work next on getting that bloated startup load trimmed down.

----------------------------------------------------------------
socalf49's Avatar
Junior Member with 20 posts.
  
Join Date: Oct 2009
24-Oct-2009, 09:19 PM #33
Yes, you're right. Of course you're right, you're the expert. I bought two 512 Modules. The one I have left oever is 256.

Anyway, here's the new HihackThis log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:12:40 PM, on 10/24/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Oak Technology\Oak SimpliCD\OAKTASK.EXE
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.msn.com"); (C:\Documents and Settings\DOROTHY RAYKIEWICZ\Application Data\Mozilla\Profiles\default\6vbrao8u.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\DOROTHY RAYKIEWICZ\Application Data\Mozilla\Profiles\default\6vbrao8u.slt\prefs.js)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll (file missing)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [PrnSys Executable] C:\Program Files\HP\Digital Imaging\HP Print Screen\PrnSys.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [OAKSTART] C:\PROGRA~1\OAKTEC~1\OAKSIM~1\OAKSTART.EXE
O4 - HKLM\..\Run: [OAKTASK] C:\Program Files\Oak Technology\Oak SimpliCD\OAKTASK.EXE NOPOP
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\RunOnce: [NSSInstallation] C:\WINDOWS\system32\Adobe\Shockwave 11\nssstub.exe /RunOnce
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-21-2012718775-3753835153-2843062328-1016\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'QBDataServiceUser17')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccomm...ad/tgctlcm.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1129268856312
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/de...e/HPDEXAXO.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB17 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O24 - Desktop Component 0: (no name) - http://cdn.netscape.com/wpton_03/gradient
--
End of file - 12896 bytes
flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
25-Oct-2009, 09:25 AM #34
Let's get to work on that bloated startup load. Some of those startup entries don't need to load and run at all, and others can be manually started when needed.

Click Start - Run, type in MSCONFIG and then click OK - Startup(tab).

Look at the list in the "Startup Item" column. (Note: The list in your computer may not have .exe or some other extension as part of the name).

Remove the checkmark in these startup entries:

mmtask C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe

IgfxTray C:\WINDOWS\system32\igfxtray.exe

HotKeysCmds C:\WINDOWS\system32\hkcmd.exe

Adobe Photo Downloader C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe

dscactivate C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe

HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

DellSupportCenter C:\Program Files\Dell Support Center\bin\sprtcmd.exe

KernelFaultCheck %systemroot%\system32\dumprep 0 -k

Adobe Reader Speed Launcher C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

Adobe ARM C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

SunJavaUpdateSched C:\Program Files\Java\jre6\bin\jusched.exe

NSSInstallation C:\WINDOWS\system32\Adobe\Shockwave 11\nssstub.exe

MSMSGS C:\Program Files\Messenger\msmsgs.exe

DellSupport C:\Program Files\DellSupport\DSAgnt.exe

WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe

DellSupportCenter C:\Program Files\Dell Support Center\bin\sprtcmd.exe

DellSupport C:\Program Files\DellSupport\DSAgnt.exe[/b]

HP Image Zone Fast Start C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

Microsoft Office C:\Program Files\Microsoft Office\Office10\OSA.EXE

QuickBooks Update Agent C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

After you're done, click Apply - OK - Exit Without Restart.

Click Start - Run, type in SERVICES.MSC and then click OK.

Expand the window to fill your monitor screen so you can see the list clearly.

Double-click(or right-click and then click Properties) on these services entries: (Note: You have to do one entry at a time).

DSBrokerService - Unknown owner

Google Software Updater (gusvc) - Google

Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc.

SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc.

Yahoo! Updater (YahooAUService) - Yahoo! Inc.

If "Startup Type" is set on Automatic, change it to Manual, then click Apply - OK.

After you're done, close the window and restart your computer.

When the small System Configuration Utility window appears during restart, ignore the message in it. Put a checkmark in that window and then click OK.

Start HijackThis and run a scan, then post that new log here.

----------------------------------------------------------------
socalf49's Avatar
Junior Member with 20 posts.
  
Join Date: Oct 2009
25-Oct-2009, 07:40 PM #35
Hello,

I never found NSSInstallation C:\Windows\system32\Adobe\Shockwave 11\nssstub.exe in the MSCONFIG Start Up.

FYI - I've run Avast and no more CyberDefender Trojans. Thank you so very much. But I guess you're not surprised by that.

Here is the new HijackThis log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:35:11 PM, on 10/25/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\BCMSMMSG.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Oak Technology\Oak SimpliCD\OAKTASK.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://www.msn.com"); (C:\Documents and Settings\DOROTHY RAYKIEWICZ\Application Data\Mozilla\Profiles\default\6vbrao8u.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\DOROTHY RAYKIEWICZ\Application Data\Mozilla\Profiles\default\6vbrao8u.slt\prefs.js)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll (file missing)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [PrnSys Executable] C:\Program Files\HP\Digital Imaging\HP Print Screen\PrnSys.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [OAKSTART] C:\PROGRA~1\OAKTEC~1\OAKSIM~1\OAKSTART.EXE
O4 - HKLM\..\Run: [OAKTASK] C:\Program Files\Oak Technology\Oak SimpliCD\OAKTASK.EXE NOPOP
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [NSSInstallation] C:\WINDOWS\system32\Adobe\Shockwave 11\nssstub.exe /RunOnce
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-21-2012718775-3753835153-2843062328-1016\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'QBDataServiceUser17')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccomm...ad/tgctlcm.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1129268856312
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/de...e/HPDEXAXO.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB17 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O24 - Desktop Component 0: (no name) - http://cdn.netscape.com/wpton_03/gradient
--
End of file - 10471 bytes
flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
26-Oct-2009, 08:38 AM #36
Go back into Start - Run - MSCONFIG - OK - Startup(tab) and advise me the names of the "Startup Item" entries that still have a checkmark. Post the list here in a vertical column. Make sure to spell them correctly.

--------------------------------------------------------------

Which browser(s) do you use to go on-line? I see log entries for Netscape 7.

--------------------------------------------------------------
socalf49's Avatar
Junior Member with 20 posts.
  
Join Date: Oct 2009
26-Oct-2009, 10:59 PM #37
I use Internet Explorer and Mozilla Firefox. I haven't used Netscape in ages.

All the items that have a checkmark in MSCONFIG Startup:

PrnSYS C:\Program Files\HP\Digital Imaging\HP Print Screen\PrnSys.exe

BCMSMMSG BCMSMMSG.exe

ashDisp C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe

DirectCD C:\Program Files\Adaptec\Easy CD Creator 5
\DirectCD\DriectCD.exe

BJMyPrt C:]Program Files\Canon\MyPrinter\BJMyPtr.exe/logon

OAKSTART C:\PROGRA~\OAKTEC~1\OAKSIM~1\OAKSTART.EXE

OAKTASK C:\Program Files\Oak Technology\OakSimpliCD\OAKTASK.EXE
NOPOP

mbam "C:\Program Files\Malwarebytes'Anti-Malware\mbam.exe"/
runcleanupscript

ctfmon C:\WINDOWS\system32\ctfmon.exe

YahooMessenger "C:\Program Files\Yahoo\Messenger\
YahooMessenger.exe" -quiet

GoogleToolbarNotifier C:\Program Files\Google\GoogleToolbarNotifier.exe

SUPERAntiSpyware C:\Program Files\SUPERAntiSpyware\
SUPERAntiSpyware.exe

HP Digital Imaging... C:\PROGRA~1\bin\hpqtra08.exe
flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
27-Oct-2009, 09:40 AM #38
Quote:
Originally Posted by socalf49 View Post
I use Internet Explorer and Mozilla Firefox. I haven't used Netscape in ages.
I didn't think anyone used Netscape anymore, or if it even still worked.

If it's listed in your "Add Or Remove Programs" list, uninstall it.

If it's not, I'll assist you with its log entries.

---------------------------------------------------------------
flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
27-Oct-2009, 09:56 AM #39
I'm providing a link to most of them so you can decide whether to uncheck them or not.

The ones that are associated with Avast, SUPERAntiSpyware, Malwarebytes, and ctfmon need to be left checked.

PrnSYS C:\Program Files\HP\Digital Imaging\HP Print Screen\PrnSys.exe

http://www.sysinfo.org/startuplist.php?filter=PrnSYS

BCMSMMSG BCMSMMSG.exe

http://www.sysinfo.org/startuplist.php?filter=BCMSMMSG (This one can be unchecked if you're not using 56K dial-up)

DirectCD C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DriectCD.exe

http://www.sysinfo.org/startuplist.php?filter=DirectCD

BJMyPrt C:]Program Files\Canon\MyPrinter\BJMyPtr.exe

http://www.sysinfo.org/startuplist.php?filter=BJMyPrt

OAKSTART C:\PROGRA~\OAKTEC~1\OAKSIM~1\OAKSTART.EXE

http://www.sysinfo.org/startuplist.php?filter=OAKSTART

OAKTASK C:\Program Files\Oak Technology\OakSimpliCD\OAKTASK.EXE

http://www.sysinfo.org/startuplist.php?filter=OAKTASK

YahooMessenger "C:\Program Files\Yahoo\Messenger\YahooMessenger.exe

http://www.sysinfo.org/startuplist.p...YahooMessenger

GoogleToolbarNotifier C:\Program Files\Google\GoogleToolbarNotifier.exe

http://www.sysinfo.org/startuplist.p...oolbarNotifier

HP Digital Imaging... C:\PROGRA~1\bin\hpqtra08.exe

http://www.sysinfo.org/startuplist.p...maging+Monitor

--------------------------------------------------------------
socalf49's Avatar
Junior Member with 20 posts.
  
Join Date: Oct 2009
27-Oct-2009, 10:37 PM #40
Earlier in our discussions, I have asked you about the Window Update Service Pack 3 not loading. You had said that if I have SP2 -which I do- and have been keeping up with the post-SP2 high-priority updates, installing SP3 isn't mandatory at this time. My question is - how do I know if I've kept up with the SP2 high-priority updates?

On the MSCONFIG Start Up I left checked:

PrnSys C:\Program Files\HP\Digital Imaging|HP Print Screen\PrnSys.exe

ashDisp C:\PROGRA~1\ALWIL~1\Avast\ashDisp.exe

BJMyPrt C:\Program Files\Canon\MyPrinter\BJMyPrt.exe/logon

mbam "C:\Program Files\Malwarebytes'AntiMailware\ mbam.exe"/runcleanupscript

ctfmon C:\WINDOWS\system32\ctfmon.exe

GoogleToolbarNotifier C:\Program Files\Google\ GoogleToolbarNotifier\Google Toolbar Notifier.exe

SUPERAntiSpyware C:\Program Files\ SUPERAntiSpyware\ SUPERAntiSpyware.exe

HP Digital Imagin Monitor C"\PROGRA~1\HP\DIGITA~1\bin\hpqtra08.exe
flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
28-Oct-2009, 06:38 AM #41
Quote:
Originally Posted by socalf49 View Post
Earlier in our discussions, I have asked you about the Window Update Service Pack 3 not loading. You had said that if I have SP2 -which I do- and have been keeping up with the post-SP2 high-priority updates, installing SP3 isn't mandatory at this time. My question is - how do I know if I've kept up with the SP2 high-priority updates?
Microsoft releases new high-priority updates on the 2nd Tuesday of every month. As long as you're doing a scan once a month and installing them, you're fine.

---------------------------------------------------------------

Was Netscape in the Add Or Remove Programs list?

Post a new HijackThis log here.

---------------------------------------------------------------
socalf49's Avatar
Junior Member with 20 posts.
  
Join Date: Oct 2009
30-Oct-2009, 07:27 PM #42
Hello flavallee,

Thank you for the information on the Microsoft releases every 2nd Tuesday of the month. Actually, thank you for everything you've done. You've gone beyond what I originally asked for.

I believe Netscape was in the Add or Remove Program list.

Here is the new HijackThis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:19:26 PM, on 10/30/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\dmadmin.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {9030D464-4C02-4ABF-8ECC-5164760863C6} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll (file missing)
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [PrnSys Executable] C:\Program Files\HP\Digital Imaging\HP Print Screen\PrnSys.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [NSSInstallation] C:\WINDOWS\system32\Adobe\Shockwave 11\nssstub.exe /RunOnce
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-21-2012718775-3753835153-2843062328-1016\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup (User 'QBDataServiceUser17')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccomm...ad/tgctlcm.cab
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01...s/MSNPUpld.cab
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1129268856312
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/de...e/HPDEXAXO.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoToAssist - Unknown owner - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe (file missing)
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB17 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O24 - Desktop Component 0: (no name) - http://cdn.netscape.com/wpton_03/gradient
--
End of file - 9422 bytes
flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
30-Oct-2009, 07:36 PM #43
The "N3 - Netscape 7" log entries are now gone, so it looks like you've uninstalled it.

I guess we're done, unless you have any other question or issue.

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hewee's Avatar
Distinguished Member with 54,744 posts.
  
Join Date: Oct 2001
Location: *Random People Pleaser***Sacra
Experience: Having fun
31-Oct-2009, 02:03 AM #44
What is the O24 - Desktop Component 0: (no name) - http://cdn.netscape.com/wpton_03/gradient?

Is it a web bug? It is a 1px × 3px with 3 colors
flavallee's Avatar
Computer Specs
Trusted Advisor with 23,500 posts.
  
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
31-Oct-2009, 09:20 AM #45
Put a checkmark in that entry and fix it with HijackThis.

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