[dianerowley]

My pc came loaded with McAffee (operating Vista). Somehow via an email, I received a Norton Security Scan program. It automatically scans my pc just like McAffee. Recently Norton has been showing numerous cookies that my system supposedly has and, of course, to remove these I need to purchase their full version. Yet when I go into my pc and manually remove my cookies, it says there are none. I even gone into the McAffee program and remove the cookies that way. Yet Norton says they are still there. Is it possible that this is just a scam from Norton for me to purchase their virus protection?

Any insight would be appreciated.

[etaf]

it maybe - DO NOT have two antivirus on the machine at the same time..it can cause issues
you should be able to delete all cookies from IE page
Tools
internet options
on the general page

[Phantom010]

Never heard of Norton sending a program over e-mail messaging without asking for it first... Had you registered on Norton's website before receiving this e-mail? Without more information on your part, I'd say it's a scam and a possible phishing attack.

[dianerowley]

The Norton security program came attached to an email and automatically loaded. I intend to uninstall it.

[Phantom010]

Originally Posted by dianerowley

The Norton security program came attached to an email and automatically loaded. I intend to uninstall it.

The question is why did it come through your e-mail? Had you visited the Symantec website prior to this? If you answer no to these questions, I don't think it's legit...

Please click here to download and install the HijackThis installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

[flavallee]

diane:

That's a dangerous thing to do - getting an unsolicited message and clicking on the link to download whatever is offered.

Post a HijackThis log as requested so we can see what's installed and running in the background and if any obvious infection is present.

Hopefully you weren't enticed to download and install something malicious and infectious.

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