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ss396sub · 31-Oct-2009, 03:14 PM #1

I have Dell Laptop E-1505, IE8, Windows XP Media Ctr. , Bellsouth DSL 3.0, currently using AVG Free 8.5
Several times I tried download directly from AVG website & near the end of download I get: ERROR DETAILS - Local machine: Installation failed
Installation:
Error: Action failed for file_AVG8_avgwdsvc.exe: stopping service ...
The service did not respond to the start or control request in a timely fashion.
I have no idea what must be done to complete the installation & any suggestions will be appreciated. This novice old timer needs detailed instructions. Thanks

flavallee · 31-Oct-2009, 03:18 PM #2

Go here and click the green icon to download and save AVG Free Edition 9.0.698.

Close all open windows, then double-click the saved file to install it. It'll overwrite and replace version 8.5.

Decline to install the AVG toolbar and the Yahoo search engine because they're not needed.

Restart when prompted to.

Decline to run the optimized scan because it's not needed and it'll tie up your computer for several minutes.

You can now delete the file that you downloaded and saved.

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ss396sub · 31-Oct-2009, 03:43 PM #3

Thanks Flavallee. I just printed your reply and will now try it. Will let you know if I made it. John

flavallee · 31-Oct-2009, 03:46 PM #4

OK. Good luck.

ss396sub · 31-Oct-2009, 04:22 PM #5

No luck, Flavallee. I still got the exact same error message. John

flavallee · 31-Oct-2009, 04:57 PM #6

Go here and click the 32-bit link to download AVG Remover 9.0.0.658.

Close all open windows, then run the removal tool to remove AVG from your computer. Follow the directions carefully. Restart your computer after it's finished.

Hopefully, you still have AVG Free Edition 9.0.698 saved that I had you download and save.

Follow my previous instructions to install it.

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ss396sub · 31-Oct-2009, 06:28 PM #7

flavallee: NO, I don't have anything saved. I checked my Control Panel, Add/Remove, and only AVG8.5 is listed and my desktop screen only shows icon for AVG8.5. I also checked Start, My Documents, Desktop (where I saved it) and AVG9.0 is not listed. Guess I must have done something wrong. John

vicks · 31-Oct-2009, 06:42 PM #8

Since Flavallee is off line right now I will chime in here.
Whenever I download anything from the net for the computer,I have a folder called "Download" that I save any program in. It is easy to find to install that way.
Go ahead and download it again, Be sure you mark it saved this time.
Before you do that, if you click on start, search and select files, type in AVG 9 and see if it is found, if it is you can right click on it and choose send and send it to where you want to find it.
Vicks

ss396sub · 31-Oct-2009, 08:24 PM #9

OK, thanks, Vicks. My Search did not turn up anything for AVG9.0 I again did the download & got the same exact error message. But this time I now have an additional icon on my Desktop screen, avg_free_s... in addition to AVG8.5 icon. Also, in My Documents>Desktop I now have an additional avg icon besides the AVG8.5 icon. So I assume the download is saved (but not installed)?? Should I now proceed with Flavallee's second instruction to click, here for the 32bit link for the AVG Remover 9.0.0.658, close all open windows, run the Removal tool, then restart computer? Then double click on the new avg icon & follow Flavallee's 1st download/install instructions? John

vicks · 31-Oct-2009, 08:31 PM **#10**

Yes, I would follow Flavallee's instructions. He is good at helping people and knows what he is doing. I would right click on the AVG8.5 icon and delete it.
If you hover the mouse over the new icon it should tell you which version it is.
Post back and let us know how it goes.
I will monitor for a bit longer before shutting down for the night.
Good luck
Vicks

vicks · 31-Oct-2009, 08:33 PM **#11**

Oh, I personally would uncheck the yahoo tool bar offer...when you install.

Vicks

ss396sub · 31-Oct-2009, 08:44 PM **#12**

Vicks: Does that mean that you would KEEP the check for the AVG Tool Bar?
Flavallee says to also uncheck the AVG Tool Bar. John

vicks · 31-Oct-2009, 08:48 PM **#13**

Negative. I personally feel that toolbars just clutter the windows.
vicks

ss396sub · 31-Oct-2009, 08:52 PM **#14**

OK,Vicks. Thanks for clarification. Wish me luck as I try the Removal tool, etc. John

vicks · 31-Oct-2009, 08:57 PM **#15**

GOOD LUCK!!!!
vicks

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