[okine4real]

Hello,
Pls i have a problem with a dv600 hp laptop running on Viata. the problem it give is as follows...

if i slot my ear pieces into the ear pieces slot it does not disconnect the speaker in other for the ear pieces to start talking.

Secondly if i open my device manager under DVD/CD-ROM DRIVE i have TSSTcorp CDDVDW TS-L632N ATA Device, its has a yellow label which means its not working.if i slot a cd to my dvd Rom it does not load the cd.

Also i have another laptop which is giving me problem.when i scan my laptop with my kaspersky internet security after 5 mins of starting the scan the screen turns bule, then the laptop shuts down AND REBOOT.

Can anyone help me on how to resolve these issues.thanks

[etaf]

Also i have another laptop which is giving me problem.when i scan my laptop with my kaspersky internet security after 5 mins of starting the scan the screen turns bule, then the laptop shuts down AND REBOOT.

You should start a seperate post for the different PC - post the make and model and as much info as possible

it will get very confusing if you get answers here for two problems

-
On the DVD in device manager

have you tried right clicking on the yellow ? and update driver?

[okine4real]

i have right clicked the yellow error thing, i have also updated the drive its not giving positive response. when i update the drive its says there is a registry problem,what do i do???????

[etaf]

any more information other than registry problem ???
any codes

have you trieda system restore

start
programs
accessories
system tools
system restore
and choose a date before the issue started

[okine4real]

i have tried the system restore thing and its not working, the error says windows cant start the hardware device because its configuration information in registry is incomplete or damaged (code 19)

The computer is also having the ear piece thing i talk about.how do i fir these problem thanks...

[etaf]

have a careful read through this article which refers to code 19
http://support.microsoft.com/default...b;en-us;314060

Make sure you have all your data copied off the machine - its possible that the machine will fail if playing with registry
do you have a set of recovery CD/DVDs or have you created them ...?
You may need these to re-install windows again

[okine4real]

i tried the fix it for me , and it did not find anything.what else can i do????????

[etaf]

try a restore again

[okine4real]

still nothing?what do i do?