Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

General Security General Security
Search Search
Search for:
Tech Support Guy > > >

Solved: ComcastAntispy


(!)

cdcabq's Avatar
cdcabq cdcabq is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Intermediate
24-Dec-2009, 06:12 PM #1
Cool Solved: ComcastAntispy
When I shut down my computer, a window appears with this message:

The following programs are still running:
Error:
This program is preventing your computer from shutting down.
Access Violation at address 00423B70 in Module 'ComcastAntispy.exe'
Write of address 0000000D
To close these programs and turn off your computer, click Shut down now. You may lose work that you haven't saved.

When I click Shut down now, the computer shuts down. I have run McAfee full scan, but nothing turns up. I have also run SpyBot, but I cannot get rid of the problem.
eberlysystems's Avatar
eberlysystems eberlysystems is offline
Computer Specs
Member with 286 posts.
 
Join Date: Nov 2009
Location: Reading, PA
Experience: Advanced
25-Dec-2009, 12:54 AM #2
Do you have a program called "Comcast Antispy" installed? Is Comcast your ISP? Are you running any other Comcast supplied Security Software?

If yes, I'd uninstall it and get a hold of a better quality program - obviously Comcast Antispy (if installed) is not working properly - get ahold of Malwarebytes Anti-Malware (http://www.malwarebytes.org/mbam.php) or Spybot, or maybe PC Tools Spyware Doctor.
Sounds like you're just running a crappy ISP-supplied knock-off of a Spyware remover.
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 57,434 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
25-Dec-2009, 07:43 AM #3
I agree. Get rid of Comcast AntiSpy and replace it with

Malwarebytes Anti-Malware 1.42

SUPERAntiSpyware 4.32.0.1000

They're both very user-friendly, they do a very good job, they're light on system resources, they work well together, and they're well recommended in these forums.

---------------------------------------------------------------

When you sign up with an ISP, it's not necessary to install whatever software it offers.

---------------------------------------------------------------

Last edited by flavallee; 25-Dec-2009 at 08:20 AM..
hewee's Avatar
Computer Specs
Member with 55,910 posts.
 
Join Date: Oct 2001
Location: Sacto. Ca.
25-Dec-2009, 08:14 AM #4
Plus the ISP software even if all works good you can only update if you stay with that ISP.

Get the software like flavallee said you can have any ISP you want.
Great also if you every move and have to get another ISP.
cdcabq's Avatar
cdcabq cdcabq is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Intermediate
25-Dec-2009, 09:36 PM #5
Thanks for each reply. Problem: I cannot find a ComcastAntispy.exe anywhere on my computer. Though Comcast is my ISP, they do not have such a program. I have used McAfee for several years and it has performed flawlessly (unless they failed somehow this time). I am baffled.
cdcabq's Avatar
cdcabq cdcabq is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Intermediate
26-Dec-2009, 05:40 PM #6
Cool ComcastAntispy
Again, thanks for all suggestions. I did download the Malwarebytes. It located & quarantined 5 registry infections (missed by other programs), but it did not solve my original problem. I eventually noted on startup a balloon & button regarding blocked startup programs. Clicking on that brought up System Configuration. I did find ComcastAntispy under the Services & Startup sections. Unchecking both and clicking Apply has solved the problem. If everything continues to work well for the next several days I will use the help section here to remove it totally. Comcast claims they have no such program, so it is a bit of a mystery what it is all about.
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 57,434 posts.
 
Join Date: May 2002
Location: Hillsborough county, Florida
Experience: Advanced
26-Dec-2009, 06:10 PM #7
Make sure you update the definition files before you run a scan with Malwarebytes, and make sure you select and remove everything the scan finds.

The same applies with using SUPERAntiSpyware.

You should install and use both.

---------------------------------------------------------------
cdcabq's Avatar
cdcabq cdcabq is offline
Computer Specs
Junior Member with 9 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Intermediate
26-Dec-2009, 07:34 PM #8
I did do the update first. Thanks again for your good help. I am so glad I found this site.
eberlysystems's Avatar
eberlysystems eberlysystems is offline
Computer Specs
Member with 286 posts.
 
Join Date: Nov 2009
Location: Reading, PA
Experience: Advanced
26-Dec-2009, 10:48 PM #9
Great - spread the word, stop back often!
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
comcastantispy

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑