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Cannot Uninstall the Ask toolbar


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gmosher's Avatar
gmosher gmosher is offline
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01-Feb-2011, 09:57 PM #1
Cannot Uninstall the Ask toolbar
I cannot Uninstall the Ask toolbar from my Windows XP Home Ed.-based machine, using "Add-Remove Programs" in the Control Panel. I get a message saying "Error applying transforms." Nothing more is offered and nothing is explained. I tried reinstalling the Ask toolbar (!) then uninstalling it. Same result. I know nothing about transforms and transform paths. Please help, and thanks in advance.
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02-Feb-2011, 12:01 AM #2
Hi and welcome

See if Revo will remove it for you: http://www.revouninstaller.com/revo_..._download.html
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02-Feb-2011, 12:11 AM #3
If no luck with Revo,

Please click HERE to download and install HijackThis.

Run it and select Do a system scan and save a logfile from the Main Menu.

The log will be saved in Notepad. Copy and paste the log in your next reply.

IMPORTANT: Do not fix anything
__________________

Please read instructions and questions carefully, and reply in a timely manner... Thank you.

Why don't you just Google it?
If your problem is solved, please click on the Mark Solved button.
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02-Feb-2011, 01:47 AM #4
Cheeseball81: Revo did not work. Same message.

Last edited by gmosher; 02-Feb-2011 at 01:49 AM.. Reason: Typo...
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02-Feb-2011, 01:54 AM #5
Are your browsers closed? The toolbar can't be removed if in use.

If they are, try Toolbar Cop.

If the entry remains in Add/Remove after you delete it with Toolbar Cop, use MyUninstaller to remove it.
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02-Feb-2011, 01:55 AM #6
Phantom010: Here it is, in all its verbose glory:Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:51:13 PM, on 2/1/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\Icon Remover\IconRemover.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Advanced System Optimizer 3\ASO3DefragSrv.exe
C:\Program Files\Safari\Safari.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ask.com?o=102868&l=dis&gct=hp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Advanced System Optimizer] "C:\Program Files\Advanced System Optimizer 3\ASO3.exe" /autorun
O4 - HKCU\..\Run: [Icon Remover] C:\Program Files\Icon Remover\IconRemover.exe /hideapp
O4 - HKCU\..\Run: [TransBar] C:\Documents and Settings\George\Local Settings\Application Data\AKSoftware\TransBar\TransBar.exe /s
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Acronis Nonstop Backup service (afcdpsrv) - Acronis - C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
O23 - Service: ASO3DiskOptimizer - Systweak Inc., (www.systweak.com) - C:\Program Files\Advanced System Optimizer 3\ASO3DefragSrv.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
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02-Feb-2011, 02:01 AM #7
Aren't you just removing a toolbar?
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02-Feb-2011, 02:06 AM #8
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02-Feb-2011, 09:53 AM #9
Start HiJackThis, then click "Do a system scan only".

When the scan is finished, put a checkmark in these log entries:

R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O4 - HKCU\..\Run: [TransBar] C:\Documents and Settings\George\Local Settings\Application Data\AKSoftware\TransBar\TransBar.exe /s


then click "Fix Checked - Yes".

Close HiJackThis, then restart the computer.

---------------------------------------------------

I suggest you get rid of Advanced System Optimizer 3 before it trashes your computer.

Avoid registry cleaner/optimizer/booster/tuneup type programs like the plague.

---------------------------------------------------
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02-Feb-2011, 10:04 AM #10
Quote:
Originally Posted by flavallee View Post
Start HiJackThis, then click "Do a system scan only".

When the scan is finished, put a checkmark in these log entries:

R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll

O4 - HKCU\..\Run: [TransBar] C:\Documents and Settings\George\Local Settings\Application Data\AKSoftware\TransBar\TransBar.exe /s

then click "Fix Checked - Yes".

Close HiJackThis, then restart the computer.

---------------------------------------------------

I suggest you get rid of Advanced System Optimizer 3 before it trashes your computer.

Avoid registry cleaner/optimizer/booster/tuneup type programs like the plague.

---------------------------------------------------
Yup, that should take care of that crap bar!
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02-Feb-2011, 07:44 PM #11
Flavallee & Phantom010: The HiJackThis procedure did not work; "Ask Toolbar" is still in "Add/Remove" and still get "transform" message. This is a mere annoyance and not something that interferes with the use of my computer: I'm not seeing the Ask Toolbar anywhere (except IE, which I am loathe to use). Also, NOBODY seems to know what a "transform path" is, not even Google. My research indicates maybe something in a script somewhere. If I could remove the "Ask" entry from "Add/Remove" (and not see it) I'd be happy. I'm fine with hacking the registry (even crashed my computer once or twice doing it). Suggestions?

BTW, ASO3 proved to be a pain and I had already removed it before seeing your sage advice.
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02-Feb-2011, 07:47 PM #12
Did you try the uninstaller I linked you too?
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02-Feb-2011, 08:12 PM #13
Have you tried running aka Brett's uninstaller?

===================================================================
"Fixing" the entries in HijackThis has surely removed Ask from the browser, right?

===================================================================

Please post a new HijackThis log.

===================================================================
Run HijackThis again.

Click on Open The Misc Tools section.

Click on Open Uninstall Manager...

Click on Save list...

Save the text file to the desktop.

Copy and paste the log (from Notepad) in your next post.
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02-Feb-2011, 10:13 PM #14
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03-Feb-2011, 09:05 AM #15
Click Start - Run, then type in REGEDIT, then click OK, then click the + in

HKEY_LOCAL_MACHINE
Software
Microsoft
Windows
CurrentVersion
Uninstall

Click each sub-folder in the "Uninstall" folder in the left pane until you find the Ask Toolbar entry in the right pane.

Right-click that sub-folder, then click Delete - Yes.

Ask Toolbar should now be gone in the Add Or Remove Programs list.

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