There's no such thing as a stupid question, but they're the easiest to answer.


General Security General Security
Search Search
Search for:
Tech Support Guy > > >

Rtvscan.exe causing high CPU usage, Symantec


AnyKey's Avatar
Member with 2,109 posts.
Join Date: Aug 2000
Location: Dallas, TX
13-May-2011, 10:16 AM #1
Rtvscan.exe causing high CPU usage, Symantec
Hi all,

We have a Dell Latitude E6400 with XP running with Symantec Endpoint Protection. Rtvscan.exe is using 50% of the CPU which is slowing things down considerably. I have searched and searched for a solution to this. Reinstalling SEP doesn't resolve the issue either. Anyone else ever seen this and know how to fix it? I'd sure appreciate any input!!
lunarlander's Avatar
Computer Specs
Member with 6,121 posts.
Join Date: Sep 2007
13-May-2011, 05:41 PM #2
Maybe if you post on Symantec's forum you'll get a faster answer:
Elvandil's Avatar
Computer Specs
Member with 51,991 posts.
Join Date: Aug 2003
Location: Vermont
13-May-2011, 05:54 PM #3
50% is really not unusual for almost any imaging application. But most have settings for priority that allow setting it to "Below Normal" or "Idle" so as to minimize the effect on other applications. Using differential rather than full backups also reduces the time involved considerably.

You might try a better imager, like Acronis Backup & Recover or Paragon Drive Backup. I know that for me, anyway, the Acronis runs so quietly that I never know when it runs.

You could also use another app to control priority if no settings exist within the program, like "Prio" (for XP only), "Process Lasso", or similar.

If the application has a setting about whether to use volume shadow copies for backups, disabling that option will greatly decrease CPU usage, though it may result in (very minor) compatibility problems if apps change their settings or data during the backup.

Free system imaging/backup software:

Macrium Reflect (Free)
O&O Disk Image Express
Comodo Time Machine
Clonezilla Live (A bootable CD of Debian with Clonezilla.)
Paragon Backup & Recovery
Drive Image XML
PING (Partimage is not Ghost)
Partition Saving
Microsoft MVP
異驚の界世 ípןɹoʍ ǝɥʇ ɟo sɹǝpuoʍ ǝɥʇ ɟo ǝuo sı ǝpoɔıun ʞuıɥʇ ı
Phantom010's Avatar
Computer Specs
Trusted Advisor with 33,967 posts.
Join Date: Mar 2009
Location: Cyberspace
Experience: Advanced
13-May-2011, 05:54 PM #4
I would run the Norton Removal Tool and forget about Symantec.

Download the free Microsoft Security Essentials instead.
AnyKey's Avatar
Member with 2,109 posts.
Join Date: Aug 2000
Location: Dallas, TX
15-Jun-2011, 02:32 PM #5
I still have not found a resolution for this. The answers above did not help, sorry. Symantec's' forums are awful. Not using SEP is not an option. I think we wound up reimaging the machine, but now have another user with the same exact issue on his Dell.

This problem is not a result of an "imager" or backup program. SEP is Symantec Endpoint Protection, an anti-virus program used in an Enterprise setting (large big ole company).

Any second looks would be appreciated.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

You Are Using: Server ID
Trusted Website Back to the Top ↑