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Solved: Hard Drive causing BSOD


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05-Sep-2011, 08:59 AM #1
Solved: Hard Drive causing BSOD
Hello

my seccond Hard Drive (HDD) is causing a BSOD, whenever I take it away, my computer runs normal on the other HDD (the one with the OS installed)

STOP: 0x0000008E (0xc0000005, 0xBA7233D3, 0xBA5D03E4, 0x000000)
symsnap.sys - Address BA7233D3 base at BA70D000, Datestamp 486286a7

Related to symsnap.sys, I guess it has to do with Norton Ghost, which is the only Symantec program I have. This program is installed on the faulty HDD.

I can't access it through Safe Mode, it gives a BSOD again. System recovery point don't go as far as before the problem...
I tried Ubuntu on a DVD but can't access the HDD either.
Last thing I remember the HDD was almost completely full, 1 GB of free space left I think... The only thing I couldn't try is connecting the HDD on another computer.

I think if I could just find a way to access the HDD, and delete the program, I could solve this...

Some information on my PC:
win XP Home SP2
the hard drive is a Western Digital 320 Gb, IDE type.
This configuration has always worked until recently...
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09-Sep-2011, 11:02 PM #2
Try testing the HDD using the drive manufacturers disk tools. Run the short and long test.
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10-Sep-2011, 06:26 AM #3
Thanks for the tip. I used this: http://support.wdc.com/product/downl...sid=30&lang=en

I didn't get to the option menu for short or long test, all i got was:

"unknown error
error/status code: 0141"
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14-Sep-2011, 07:59 PM #4
Windows or DOS version? The references that I find to that error, seem to all point to the DOS version of the software. Which seems to indicate the DOS software has issues on some hardware.
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15-Sep-2011, 03:10 AM #5
DOS, because I can't do anything in windows with the Hard Drive connected (BSOD), so I installed the DOS version to a CD, so I could boot from CD, but it gave me that error.

That other version is a .exe, so I can't do anything with it, unless you know something...?

Thanks for your help, I appreciate it very much!
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15-Sep-2011, 04:03 AM #6
I would try it on another PC and see if it does the same......how old is the drive?

Also try a different data cable if you haven't already

Last edited by Megabite; 15-Sep-2011 at 04:32 AM..
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15-Sep-2011, 04:55 AM #7
The drive must be at least 5 years old, it's an IDE drive, so i dont know a lot of people i can test it with... But i will try and keep you guys noticed!
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21-Sep-2011, 11:07 AM #8
Does anyone know if a full reinstall of windows would solve the harddrive problem? i'm sick of trying to find a solution to save my files on the drive...
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25-Sep-2011, 01:37 AM #9
Without knowing if the drive is faulty, you could just be wasting your time. Feel free to give it a try, but if the drive is simply faulty, installing the OS again won't resolve anything.
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28-Oct-2011, 12:45 PM #10
tried to reinstall the OS, it formatted the harddrives, then it told me there were no hard drives installed so I couldn't install the OS. I guess there was some faulty motherboard controller?

So I gave up and looking to buy new system now.

Thank you guys for helping me anyway.
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Tags
bsod, hdd, safe mode not working, symsnap

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