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Laptop crashes when playing DVD's


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shamlin4 shamlin4 is offline
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10-Oct-2011, 08:43 PM #1
Exclamation Laptop crashes when playing DVD's
Hello there! I am wondering if anyone can please help me. I have a Toshiba Satellite L675D-S7012. Lately every time I play a DVD I notice it seems as if the DVD is glitching(small green blocks appear on screen...disappear and then reappear) and then after a couple seconds my computer becomes a blue screen that is telling me my computer has just crashed. It has happened with several DVDs..so I know it is not just the actual DVD. Thank you...Stephanie..
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10-Oct-2011, 09:22 PM #2
With the laptop on a flat surface like a table or worktop does it still misbehave when playing a DVD ?
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10-Oct-2011, 09:55 PM #3
I had it on a flat surface, as you said, and it did not crash. Although, there was still glitching going on. What does being on a flat surface do? Thank you...Stephanie..
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10-Oct-2011, 10:25 PM #4
It improves the flow of air into the laptop's fan, using it on your lap or a soft surface like a bed etc can block this.
Try blowing into the fan to clear any dust etc, you can get canned compressed air for this but just blowing yourself should work, just watch out you don't get a mouthful of dust !
Then try it again on a flat surface, does it still 'glitch' now ?
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10-Oct-2011, 10:34 PM #5
Yes, there is still some glitching..Glitching is the only way I know how to describe it..It is like flashes of colored boxs...
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10-Oct-2011, 11:11 PM #6
Glitching is as good a description as any.

Does it still do it if the charger is on and connected ?

I'm signing out now but I will check back here later.
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11-Oct-2011, 09:35 AM #7
Most of the time, always when I play a movie, I have my charger plugged in. So yes it still does the glitching when it's plugged in. But, I unplugged it and played the DVD and no problems....
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11-Oct-2011, 09:22 PM #8
You did not mention what program you are using to play movies. Are you using Windows media player? Have you tried other programs such as Cyberlink Power DVD? I have had fewer problems with it.
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11-Oct-2011, 09:27 PM #9
I see, does the screen go less bright when the charger is disconnected ?
Laptops usually do that to reduce the drain on the battery so if it does happen maybe you could turn the brightness down when the charger is plugged in to see if that helps.
There will be a key combination to change the brightness, usually it's the Fn key + one of the F keys on the top row, F5 or F6 maybe, one combo will make it more bright the other less.

What happens if you remove the battery and run it with just the charger ?

EDIT : try wolfworx's idea as well, didn't see it until I had already posted.
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11-Oct-2011, 09:40 PM #10
I do use Windows Media Player...I will try a different player. Thank you both.. My brightness does not changed when unplugged...I'll let you know what happens...This really irritates me...
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crash dump error, dvd, laptop

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