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External HDD wont let me in


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insanecatlady's Avatar
insanecatlady insanecatlady is offline
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Join Date: Dec 2011
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16-Dec-2011, 11:52 PM #1
Unhappy External HDD wont let me in
Hi there, im trying to get my External Iomega prestige to work it doesnt show up in the my computer bit.
It shows up in device manager with a question mark next to it. When i trouble shoot it i get code 10 this device cant start after further poking it says the driver is the problem.
Ive tried uninstalling the device then re-installing ive gone to the product website they say windows is now dealing with the drivers
Im totally in a real panic
PLEASE HELP old lady in tears here
Edited to add
ive tried it on another computer and get the same thing
There is no nasty sounds and the motor seems to be fine i even get the windows welcome bleep

Last edited by insanecatlady; 17-Dec-2011 at 12:00 AM.. Reason: More information
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Deejay100six   (Dave) Deejay100six is offline Deejay100six has a Profile Picture
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17-Dec-2011, 10:48 AM #2
Hi, and welcome to TSG.

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Mark1956's Avatar
Malware Removal Specialist with 14,025 posts.
 
Join Date: May 2011
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17-Dec-2011, 11:35 AM #3
As your external drive is also failing to be detected correctly on another PC this is unlikely to be a problem with the PC. The external enclosure has some additonal circuitry which may have failed.

You would need to remove the hard drive from the enclosure and hook it up to the internal connections on a desktop PC or use a USB Hard Drive Adapter (about €10 from eBay) in order to test the drive. In many cases the drive will be fine and all you will need is a new enclosure. If on the other hand, when you have the drive hooked up, you still cannot read the drive correctly then it could have failed. Let us know what you find as there are diagnostics available to test the drive.
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drivers problems, hdd, stopped

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