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External HDD wont let me in


insanecatlady's Avatar
insanecatlady insanecatlady is offline
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Join Date: Dec 2011
Experience: Beginner
16-Dec-2011, 10:52 PM #1
Unhappy External HDD wont let me in
Hi there, im trying to get my External Iomega prestige to work it doesnt show up in the my computer bit.
It shows up in device manager with a question mark next to it. When i trouble shoot it i get code 10 this device cant start after further poking it says the driver is the problem.
Ive tried uninstalling the device then re-installing ive gone to the product website they say windows is now dealing with the drivers
Im totally in a real panic
PLEASE HELP old lady in tears here
Edited to add
ive tried it on another computer and get the same thing
There is no nasty sounds and the motor seems to be fine i even get the windows welcome bleep

Last edited by insanecatlady; 16-Dec-2011 at 11:00 PM.. Reason: More information
Deejay100six's Avatar
Deejay100six   (Dave) Deejay100six is offline Deejay100six has a Profile Picture
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Member with 496 posts.
Join Date: Sep 2011
Location: Doncaster, England
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17-Dec-2011, 09:48 AM #2
Hi, and welcome to TSG.

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  • Close any programs that may be running including your browser and double click Speccy.exe to run the tool.
  • Watch out for any offers to install other programs such as google chrome and untick the box(es) if you don't want them.
  • Speccy will very quickly scan your pc and create a report.
  • Top left of screen click file and select Publish Snapshot...
  • Click Yes to proceed.
  • Copy the URL to your clipboard and paste it into your next reply.
Mark1956's Avatar
Malware Removal Specialist with 14,142 posts.
Join Date: May 2011
Location: Spain
Experience: Advanced
17-Dec-2011, 10:35 AM #3
As your external drive is also failing to be detected correctly on another PC this is unlikely to be a problem with the PC. The external enclosure has some additonal circuitry which may have failed.

You would need to remove the hard drive from the enclosure and hook it up to the internal connections on a desktop PC or use a USB Hard Drive Adapter (about €10 from eBay) in order to test the drive. In many cases the drive will be fine and all you will need is a new enclosure. If on the other hand, when you have the drive hooked up, you still cannot read the drive correctly then it could have failed. Let us know what you find as there are diagnostics available to test the drive.
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