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Help with Lenovo ThinkVantage Tool


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boblink's Avatar
boblink boblink is offline
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26-Dec-2011, 11:00 AM #1
Help with Lenovo ThinkVantage Tool
Hi, I ran the diagnostic tool and it came up with multiple errors (see below) that included "problems" with the "C" Drive which I realize is NOT a good sign and would appreciate help (interpretation) of the report. Is my system in BIG trouble, that is do I need to replace it or are the errors nothing to worry about?

Thank you for your help,

Bob

=============================================


Lenovo ThinkVantage Toolbox Log File
12/24/2011 9:30:34 PM
Overall Result: Failed
Name: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz


Multicore Test
Test Started 12/24/11 7:16:11 PM
Warning Message: The processor speed may have been affected due to other applications consuming CPU resources. Shut down any other applications and run the test again. 12/24/11 7:25:31 PM
Warning Message: Calculated CPU Speed:Core: 0 Speed: 2.00 GHz, Core: 1 Speed: 2.00 GHz 12/24/11 7:25:32 PM
Test Finished: Warning
C:
File System: NTFS
Volume Serial Number: 0CB4-A339
Volume Capacity: 148.45 GB
Volume Free Space: 57.79 GB
Volume Used Space: 90.66 GB
Targeted Read Test
Test Started 12/24/11 8:17:02 PM
Error Message: Error while reading sector 4964059. 12/24/11 8:17:08 PM
Error Message: The test found 1 sector errors. 12/24/11 8:17:09 PM
Test Finished: Failed (Error code: WHD20-PQQ) 12/24/11 8:17:11 P

Surface Scan Test
Test Started 12/24/11 8:21:58 PM
Error Message: There was an error reading sector 4960256. 12/24/11 8:23:18 PM
Test Finished: Failed (Error code: WHD08-LHW) 12/24/11 8:26:25 PM
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,467 posts.
 
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26-Dec-2011, 04:05 PM #2
I see you posted on the Lenovo forums and they suggested the hard drive was failing. That's probably likely as the failure to read a sector could mean it's a bad one.

I also see you mentioned there that your operating system is Windows 7.

You might want to run chkdsk on the drive to confirm.

http://www.sevenforums.com/tutorials...isk-check.html

Then follow the instructions in this link to post the resulting log:

http://www.sevenforums.com/tutorials...iewer-log.html
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boblink's Avatar
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26-Dec-2011, 04:41 PM #3
You might want to run chkdsk on the drive to confirm.
Hi CookieGal, thank you for getting back to me.
I posted a request for HELP on several forums including the Lenovo one (that you noticed) since I wasn't sure who/when, someone will be available to help me. I received 2 independent replies that both pointed to the HD so it appears that the HD (where W7 is installed) is the culprit and I will need to switch drives (fyi, I have a 2nd 500GB HD installed that I use for storage) and reinstall W7 plus my programs, apps, files,...... which is NOT going to be fun so I am anxious to use ChkDsk to confirm that the HD is faulty and tried doing this earlier but being that the "C" is the one that needs to be checked, it is a little more cumbersome performing a check fora "secondary" drive. In any event, I did schedule ChkDsk and restarted my system and I thought it was a little strange when (may be) 5 seconds later, my system restarted and I did NOT receive a ChkDsk report. I tried this several more times but only saw a quick flash of the screen (and a black "DOS" Window) and then system restarted. I tried following the instructions below but again, it's the (locked) "C" Drive and when I restarted my system, nothing happened (ChkDsk was NOT performed). any suggestions/thoughts/advice,...... as to how I can confirm that the "C" Drive is defective?
Thank you for your help CookieGal,
Bob


chkdsk [drive letter]: [switches]



[COLOR=#3485bd !important][COLOR=#3485BD ! important]Switches[/COLOR]:[/COLOR]
  • /F - Fixes errors on the disk. The disk must be locked. If chkdsk cannot lock the drive, a message appears that asks you if you want to check the drive the next time you restart the computer. For example, on the C: drive.
  • /V - Displays the name of each file in every directory as the disk is checked.
  • /R - Locates bad sectors and recovers readable information. The disk must be locked. /r includes the functionality of /f, with the additional analysis of physical disk errors.
  • /L:[size in KB] - Can only be used with a NTFS disk. Changes the chkdsk log file size to the number size in KB you type. If you omit the size parameter, typing /L by itself will display the current chkdsk log file size. For example, to have the default 65536 KB log file for the C: drive, you would type: chkdsk C: /F /L:65536
  • /X - Forces the volume to dismount first, if necessary. All open handles to the drive are invalidated. /x also includes the functionality of /f.
  • /I - Can only be used with a NTFS disk. Performs a less vigorous check of index entries, which reduces the amount of time required to run chkdsk.
  • /C - Can only be used with a NTFS disk. Does not check cycles within the folder structure, which reduces the amount of time required to run chkdsk.
  • /B - Can only be used with a NTFS disk. Clears the list of bad clusters on the volume and rescans all allocated and free clusters for errors. /b includes the functionality of /r.
Cookiegal's Avatar
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26-Dec-2011, 05:08 PM #4
Did you try running without any switches to just get the report? chkdsk C:
boblink's Avatar
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26-Dec-2011, 05:56 PM #5
Did you try running without any switches to just get the report? chkdsk C:
I did CookieGal and saw a brief "flash" ( appeared to be a black DOS screen that lasted less than a second) on my desktop.
Thanks,
Bob
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,467 posts.
 
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26-Dec-2011, 10:40 PM #6
See if you can get it to run using this method:

http://www.geekstogo.com/forum/topic...s-7-and-vista/
boblink's Avatar
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27-Dec-2011, 08:33 AM #7
Hi CookieGal, I tried the methods described (i.e. right click "C", properties, tools, Check Now ........ and Start--->CHKDSK C: /F /R) but only see a quick flash on my screen, that is NO details appear of any action performed so I assume that nothing was done.
Thanks
Bob
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 97,467 posts.
 
Join Date: Aug 2003
27-Dec-2011, 11:32 AM #8
I don't think I would pursue this any further. If the Lenovo tool says the drive failed then it's best to just replace it.
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