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New ASUS not booting


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amarok1981 amarok1981 is offline
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29-Mar-2012, 02:27 PM #1
New ASUS not booting
Hi

I have a 1 month old ASUS laptop (U46S) running windows 7 pro. It was working like a dream until a couple of days ago when I started up to be greeted with the "asustek easy flash utility" which told me all about what bios version I have. There was a progress bar which said "erasing" which worried me slightly. When it reached 100% another progress bar appeared saying "programming". When it reached 100% the system shut down. When I press the power button it will not even reach the BIOS stage now. I have already tried removing the battery and holding down the power button for a while before restarting. This worked once and then a few days later the whole thing happened again. This time nothing seems to be working with regards to fixing the issue. I really don't want to have to send it back to Asus since I bought it in the UK but I live in Italy. Any help would be GREATLY appreciated. I took a video of the whole thing the 2nd time it happened in case it helps,

Cheers
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Triple6   (Rob) Triple6 is offline
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29-Mar-2012, 04:56 PM #2
You need to contact Asus for warranty service, you have a BIOS flash that went bad, they'll either walk you through a solution or request the laptop be sent in for repair or replacement.
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ThePCguy95 ThePCguy95 is offline
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29-Mar-2012, 05:04 PM #3
You should be able to find the bios utility on their website, i believe it will make a usb tool to boot from on the laptop and update/replace the bios which might fix this issue.

If not, you may need to send it back, because I cant think of anything else to do.
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29-Mar-2012, 05:20 PM #4
Why on God's green earth would you flash a one month old laptop that was, in your words:

Quote:
Originally Posted by amarok1981 View Post
...working like a dream...
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ThePCguy95 ThePCguy95 is offline
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29-Mar-2012, 05:26 PM #5
I don't think he was trying to flash it, but things happen. It may have been a fluke, or something he accidentally hit in the bios. But there is the chance it is broken somehow.
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amarok1981 amarok1981 is offline
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30-Mar-2012, 12:05 AM #6
Thanks for the replies. I've contacted Asus to see what solutions they offer. Prunejuice, there is no way I was wanting to flash the BIOS of a brand new laptop. This flash utility started of its own accord. I didn't press a single key on startup. Very weird. I'll have a browse through the Asus website and see if I can get a utility on USB to help out.
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managed   (Allan) managed is offline
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30-Mar-2012, 09:53 PM #7
The Usb utility would be used to flash the Bios, I don't think you should try that yet. I would wait to see what Asus recommend.
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