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Newly Installed RAM not showing


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GAH5933 GAH5933 is offline
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07-Apr-2012, 02:35 AM #1
Newly Installed RAM not showing
I have a HP Pavillon dv6-3040us running Windows 7 Home Premium 64-bit. It came with 4 megs of RAM (2 2gig sticks) so I went to the Crucial website, ran their system scanner and bought the recommended 2 4gig sticks. I installed them and it doesn't show that I have 8gigs, it still shows 4gigs. Not sure what to do now.
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07-Apr-2012, 03:41 AM #2
What operating system are you using? It's most likely that your operating system is 32-bit, and can't address any more RAM than 4GB. Right-click Computer and then select properties, post what you see there
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07-Apr-2012, 03:50 AM #3
I'm running Windows 7 Home Premium 64-bit. It's my understanding that should able to support more than 4 gigs of RAM. Is that correct?
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07-Apr-2012, 04:10 AM #4
Windows 7 Home Premium 64-bit should be able to address 16Gigs of RAM. Did you seat everything correctly?
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07-Apr-2012, 09:09 AM #5
You should be able to use 8gb max in that computer http://h10025.www1.hp.com/ewfrf/wc/d...R1002_USEN#N22
After making sure the ram is seated and doesn't fix the problem try booting with one stick of ram then switch sticks and boot again.
Check in the bios to see if there is a setting that needs to be changed.
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07-Apr-2012, 10:39 AM #6
Follow the steps in post #5 so you can determine if one of the modules is bad or if both modules didn't get fully seated.

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07-Apr-2012, 12:53 PM #7
I tried each module individually and they both work showing 4 gigs. How do I know if the BIOS has a setting that needs to be changed?
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07-Apr-2012, 01:15 PM #8
Try them both in the other slot
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07-Apr-2012, 01:28 PM #9
Download CPU Z, install, open and post the memory tab.
http://www.cpuid.com/downloads/cpu-z/1.60-setup-en.exe
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07-Apr-2012, 01:53 PM #10
I put both the sticks back in to run CPU-Z and it shows 8 gigs now! Maybe they weren't properly seated? Thanks for your help!
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07-Apr-2012, 01:54 PM #11
Your welcome.
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07-Apr-2012, 02:32 PM #12
That's my guess - they both weren't properly seated.

Glad you got it resolved.

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