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Printer problem


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wes0125 wes0125 is offline
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Join Date: Jul 2009
Location: Fayetteville, AR USA
Experience: Intermediate
04-Jun-2012, 01:37 PM #1
Printer problem
Printer is a Brother MFC 7440N connected as network printer. PC is a Dell Optiplex running Win 7. We run most of our applications thru a "cloud" and it prints fine. The printer is setup as a network printer, but when I try to view it via Printers & Devices, it takes forever to try to list and nothing shows. Originally, I could see it when I logged into PC (I'm a Domain Administrator, but the user (Domain User) could not. Both of us are Administrators on the PC. I tried to change both of us to a different Administrator category (Win 7 shows 2) but the change didn't take and now I can't print or see the Devices and Printers.

When we try to print a Word 2003 document, nothing happens. Notepad prints.

I have deleted and reinstalled the printer from scratch twice. I have reinstalled MS Office twice. The first time it worked for a while but then stopped printing. The second install didn't solve anything.

I'm not sure if it's a Win7 prob, Word prob or what.
If you need additional info, please ask. I'm very confused on this one.

Thanks for your help.

Wes
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Tags
network printers, windows 7, word 2003

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