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Computer not recognizing ram.


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Kittin's Avatar
Kittin Kittin is offline
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Join Date: Jul 2012
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06-Jul-2012, 01:54 AM #1
Unhappy Computer not recognizing ram.
I purchased two 4gb sticks of ram from Komputerbay on Ebay. They were cheap (36 for both) so I admit, they might just be crap (fortunantly they have a return policy).
Before I purchased the ram, I researched my computer specs, to see if it would even allow up to 8gbs upgrade and according to Crucial.com, it will.
The ram arrived in the mail today and I installed it. The first time, it wasn't connected properly and made a beeping noise. I took them out and made sure they were in all the way and secured them. This time it did not beep, it started up (I could hear the fan) but it didn't do anything else. It was a lit up black screen. So I took them out and installed one of my 1gb sticks and one of the 4gb sticks. Windows booted up and when I went into My Computer, it said Memory: 5.00 GB but when I went into task manager it said that I only had 725 MB available. So its recognizing the ram, but not using it. Its the right pin number and right type so its not as though I got the wrong kind.

I have a Compaq Presario CQ56-115DX laptop. This is the ram I purchased. Any help would be greatly appreciated.

Thanks for reading.
Jessie
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Join Date: Apr 2008
06-Jul-2012, 03:02 AM #2
Check on laptop Manufactures website for any update drivers and bios updates.....

Ebay is not the best place to get Ram from....if after updating and still having problems then I would send the memory back and use a better place to get memory from. It may cost a bit more but it will work.
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etaf   (Wayne) etaf is offline
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06-Jul-2012, 05:04 AM #3
what windows version are you running ?
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