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Webcam on, not showing video


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vintrick's Avatar
vintrick vintrick is offline
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Join Date: Jul 2012
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08-Jul-2012, 06:31 AM #1
Unhappy Webcam on, not showing video
Hello internet tech friends! In May I bought a:

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6050 Mb
Graphics Card: NVIDIA GeForce GT 540M, 1024 Mb
Hard Drives: C: Total - 593551 MB, Free - 495270 MB;
Motherboard: TOSHIBA, PEQAA

I downloaded Skype and was able to use it just fine up through early June. I went on a month long field operation and came back and tried to get it working but it no longer did.

When I turn on my webcam the blue light pops up and I don't get any kind of error messages. On Skype it shows a black screen with the "loading circle" in the middle. On the Toshiba Web Cam Application, it just shows a gray screen.

I've tried doing a few different things. First I made sure everything was updated, to no avail. (My computer says that everything is running well, under "Imaging Devices" the "USB Camera 2.0" is "This device is working properly.") I tried uninstalling and reinstalling. I even tried "restoring" my computer back as far as I could (which was only July 1st). Having done all this and still getting the same result, I tried searching through forums, but have no yet found anyone with the same problem.

I don't understand how it could have broken...but I'm not a techy. I'm currently on a UDP to Japan, and don't have access to a phone, or I would have tried calling Toshiba. I do have a warranty, but I'd like to only use that when it's my last available option.

Thank you for any help, just trying to get in video contact with family and friends that are Stateside.
Oddba11's Avatar
Member with 3,923 posts.
 
Join Date: May 2011
Experience: Advanced
08-Jul-2012, 04:13 PM #2
Built-in cam or external? If it's external, test it on another PC. If it's internal, you are stuck as it can't be tested.
vintrick's Avatar
vintrick vintrick is offline
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Member with 2 posts.
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Join Date: Jul 2012
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08-Jul-2012, 06:01 PM #3
It is in fact the internal one.
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