Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Hardware Hardware
Search Search
Search for:
Tech Support Guy > > >

hard drive keeps diconnecting


(!)

dguy01's Avatar
dguy01 dguy01 is offline
Member with 24 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
11-Jul-2012, 04:49 AM #1
hard drive keeps diconnecting
i have a hard drive almost a year old;
1 tb
wdc external usb hard drive
with a 3.5 hdd external case
running on vista

and baisically the hard drive keeps disconnecting.. it doesnt even show up in my computer when the computer boots up so i have to switch it on and off by the case or unplugg either the usb or the by the socket serveral times for it to be recognized.
i have uninstalled the usb mass storage device in device manager and resterated the computer but that didnt solve anything (it did reinstall though)
i have tried the usb in different ports and didnt solve anything
and i have tried a different usb wire for the hard drive and nothing solved...
so im wondering what could be the cause? maybe the case?
i know that the hard drive is healthy though, but i need to sort it out incase i loose all my data (because i keep all my files on my external hard drive and use the other one fore vista)

any help? thanks
pip22's Avatar
Member with 2,536 posts.
 
Join Date: Nov 2004
Location: England, UK
Experience: Intermediate
11-Jul-2012, 02:39 PM #2
What have you tested it with to be able to pronounce it healthy?
The definitive test is the drive manufacturer's own diagnostic software. You may already have tested it with this, but you didn't make it clear. WD's diagnostic software is called Data LifeGuard Diagnostics (DLG) and you can download it here:
http://support.wdc.com/product/download.asp?lang=en

Click your drive model or series, then download Data LifeGuard for Windows.
dguy01's Avatar
dguy01 dguy01 is offline
Member with 24 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
13-Jul-2012, 11:28 AM #3
im going to take it to the shop to see if it can be fixed
i know that the hard drive itself is healthy though because it says so in device manager when its connected.
ive been told though it could be the external case?
Oddba11's Avatar
Member with 3,853 posts.
 
Join Date: May 2011
Experience: Advanced
14-Jul-2012, 06:07 PM #4
The status in Device Manager is based upon the the exact time that it's connected. So obviously, if it's recognized and working, it will have a "healthy" status. So again, that is NOT an indication of the drive status.
dguy01's Avatar
dguy01 dguy01 is offline
Member with 24 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
15-Jul-2012, 06:15 PM #5
ok so it could still be the hard drive itself thats causing the problem? rather than the external case
DoubleHelix's Avatar
Account Disabled with 24,388 posts.
 
Join Date: Dec 2004
15-Jul-2012, 09:28 PM #6
Take it out of the case, connect it directly to the motherboard (or with a SATA to USB adapter), and run the diagnostics.
dguy01's Avatar
dguy01 dguy01 is offline
Member with 24 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
16-Jul-2012, 07:59 PM #7
if i do this will i loose the data in anyway?
cause i could just conect it that way untill i buy a new case. (if thats the cause)
still not taken it to the shop yet and could do with using my hard drive untill then
dustyjay's Avatar
dustyjay   (Jay) dustyjay is offline
Computer Specs
Member with 11,404 posts.
 
Join Date: Jan 2003
Location: Roseburg, OR
Experience: Intermediate
16-Jul-2012, 08:16 PM #8
Some of the WD externals have a propriatary Hard drive that does not use standard Sata connectors. I forget which ones though.
DoubleHelix's Avatar
Account Disabled with 24,388 posts.
 
Join Date: Dec 2004
16-Jul-2012, 10:27 PM #9
I assumed the term "external case" meant you bought a standard 3.5" desktop computer hard drive and a separate USB enclosure and put the two pieces together yourself.

Start over. Describe the exact external hard drive hardware you have. Did you buy it all in one piece? What make/model? Or did you create your own external drive setup from a drive and an enclosure?
dustyjay's Avatar
dustyjay   (Jay) dustyjay is offline
Computer Specs
Member with 11,404 posts.
 
Join Date: Jan 2003
Location: Roseburg, OR
Experience: Intermediate
16-Jul-2012, 11:50 PM #10
Yeah the description is a bit confusing. If it is a Normal 3.5 inch drive in a external enclosure The drive can be tested independantly. If it is one of the Prebuilt WD Externals (again I can remember which models) it may use a propriatary drive.
dguy01's Avatar
dguy01 dguy01 is offline
Member with 24 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
17-Jul-2012, 12:59 PM #11
i cant even connect the hard drive to let you know which one it is but its a western digital 1 tb hard drive that i bought seperate to the 3.5 external case and then put the two together.
and then connect it by usb.
DoubleHelix's Avatar
Account Disabled with 24,388 posts.
 
Join Date: Dec 2004
17-Jul-2012, 01:03 PM #12
Why can't you take it out of the case?
dguy01's Avatar
dguy01 dguy01 is offline
Member with 24 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
17-Jul-2012, 03:49 PM #13
sorry didnt mean that. i meant when i connect the hard drive with the case its not even showing up anymore, never mind disconnecting.
ill try that now
dguy01's Avatar
dguy01 dguy01 is offline
Member with 24 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Beginner
23-Jul-2012, 06:00 AM #14
i have connected the hard drive to the pc now instead of using the usb external case and it works.
but i have a problem with the booting?
i have to constantly boot the hard disk with vista on first everytime i start the pc...
so im wondering if anyone knows how to sort this out so it does it automatically.
(im going to buy a new case sooner or later but im using it this way for now)
DoubleHelix's Avatar
Account Disabled with 24,388 posts.
 
Join Date: Dec 2004
23-Jul-2012, 08:10 AM #15
Go into the BIOS and set the boot order.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑